Freetrade
Tech
ITOperationsEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Operations Engineer at Freetrade. Skills: IT Operations, Infrastructure Management, Security Management, Automation, Stakeholder Management. Triage, prioritise, and resolve day-to-day IT support requests. Manage identity and access management across the employee lifecycle”
What You'll Achieve.
Ensure employees have everything they need to operate seamlessly and securely; Shape how we scale our IT operations; Drive automation; Raise the bar on security and reliability; Improve operational efficiency; Reduce toil; Improve employee autonomy; Reduce repeat support requests; Ensure service quality and value from IT suppliers; Proactively identify and remediate security vulnerabilities; Empower growth through robust infrastructure
Industry & Context.
Solving complex problems; Analytical Problem Solving; Developing sophisticated solutions to address contemporary security requirements
Comfortable being in the office three days a week, Hybrid working model: 3-days in-office / 2-days from home, Office days: Monday, Tuesday, Thursday, Work from home days: Wednesday, Friday
What They're Looking For.
Must Have
5 years of experience in IT administration, operations and support space, Hands-on experience supporting a growing fleet of Mac devices, Comfortable with the asset lifecycle process from procurement to decommissioning, Ability to balance customer support and project management, Experience within modern IT environments with technical familiarity of tools such as Google Workspace, OKTA, JAMF, Jira, GCP, Minimum of 5 years of professional experience in IT administration, operations, and technical support, Demonstrated proficiency in supporting and managing an expanding fleet of macOS devices, including patch management and keeping systems current with security and software updates, Comprehensive understanding of the IT asset lifecycle, encompassing procurement through to secure decommissioning, Proven capacity to manage competing priorities between direct customer support and long-term project initiatives, Technical expertise in modern IT ecosystems, with specific experience utilising Google Workspace, Okta, Jamf, Jira, and GCP, Solid understanding of network fundamentals, including VPN, ZTNA, and basic network management practices in a corporate environment, Experience managing access provisioning and deprovisioning across the full employee lifecycle, including onboarding and off-boarding workflows, Working knowledge of security and privacy best practices within workplace and corporate environments, including endpoint protection, data handling policies, and compliance requirements
Nice to Have
Have a desire to improve processes and ‘automate everything’
What You'll Do.
and resolve day-to-day IT support requests
Manage identity and access management across the employee lifecycle
Enforce security best practices across the environment
Support and continuously improve employee onboarding and off-boarding processes
Manage the full hardware asset lifecycle
Administer and support cloud collaboration tools
Provide office and site support
Identify and automate manual workflows
Develop and deliver tailored training and self-service resources
Engage and manage relationships with key IT suppliers and contractors
How You'll Work.
Team & Collaboration
Collaboration with People and Finance teams for onboarding/offboarding processes; Engaging with all levels of stakeholders; Clear and professional communication when engaging with cross-functional teams and diverse stakeholders
Communication Scope
Clear and professional communication; Engaging with all levels of stakeholders; Giving candid opinions
Process & Methodology
Ability to balance customer support and project management, Manage competing priorities between direct customer support and long-term project initiatives
Full Job Description
ABOUT FREETRADE Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We’re changing that. We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and building innovative products, you’ll fit right in. 2026 is a big year for us. Last year, we announced a game changing deal to become part of the IG Group. We’ll continue to operate as an independent business while gaining access to the resources and support of an established leader in the space. This year, we’re accelerating our roadmap and taking our products to the next level. We’re building new features like mutual funds, bonds, and family investment tools. We’re also exploring how we can leverage AI to deliver an even better experience for our customers. THE OPPORTUNITY At Freetrade, we're on a mission to make investing accessible to everyone. To do that, our people need to be connected, equipped, and able to do their best work without friction. That's where you come in. As an IT Operations Engineer, you'll be the backbone of our internal operations, owning the infrastructure, tools, and systems that keep Freetrade running. From an employee's first day to their last, you'll ensure they have everything they need to operate seamlessly and securely. You'll shape how we scale our IT operations, drive automation, and raise the bar on security and reliability as we grow. If you're someone who takes pride in building things that just work, and wants to see the direct impact of their work across the entire company, this role is for you. KEY RESPONSIBILITIES - Triage, prioritise, and resolve day-to-day IT support requests, ensuring timely and effective solutions for end users. - Manage identity and access management across the employee lifecycle, including provisioning, deprovisioning, acc
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