Applaudo Studios
Technology
ITOperationsEngineer
“IT Operations Engineer at Applaudo Studios. Skills: IT Operations, Microsoft Entra ID, Microsoft Intune, Microsoft 365, Salesforce Administration, IT Ticketing, Vendor Management. Administer Microsoft Entra ID. Manage user accounts”
What You'll Achieve.
Honor SLA commitments; Quarterly access audits; Document audit outcomes
Industry & Context.
Clear judgment; Troubleshooting
6-month contractor model
What They're Looking For.
Must Have
5+ years IT Operations, 5+ years IT Systems Administration, Hands-on Microsoft Entra ID, Hands-on Microsoft Intune, Hands-on Microsoft Defender, Practical Salesforce administration, FreshService or equivalent platform, Demonstrated SLA compliance, B2+ English proficiency
Nice to Have
Bachelor's Degree Computer Science, Bachelor's Degree Software Engineering, Bachelor's Degree Computer Engineering, Equivalent professional experience
What You'll Do.
Administer Microsoft Entra ID
Manage conditional access policies
Manage security groups
Drive automated software deployment
Maintain 1Password credential vaults
Manage NordLayer VPN provisioning
Enforce geographic access policy
Administer Microsoft Intune
Manage device compliance
Manage software deployment
Coordinate hardware replacements
Own FreshService ticketing queue
Honor SLA commitments
Maintain ticket hygiene
Execute onboarding workflows
Execute offboarding workflows
Manage Exchange Online
Manage shared mailboxes
Manage distribution lists
Manage sharing policies
Manage Salesforce user accounts
Troubleshoot HubSpot sync
Support Communities portal
Provision DocuSign Gen
Build changes in Sandbox
Validate changes in Sandbox
Promote changes to production
Manage Arctic Wolf alert queue
Triage security events
Escalate security events
Process Defender vulnerability alerts
Deploy remediation via Intune
Conduct security assessments
Conduct compliance assessments
Manage domain registration
Coordinate WeWork badge
Manage Tango licenses
Manage Adobe licenses
Manage Smartsheet licenses
Manage Tango access controls
Manage Adobe access controls
Manage Smartsheet access controls
Conduct quarterly access audits
Remove inactive users
Verify license counts
Document audit outcomes
Maintain operational runbooks
Maintain process documentation
Maintain knowledge base entries
How You'll Work.
Team & Collaboration
Cross-functional coordination; Vendor management; Stakeholder management; US-based stakeholders
Communication Scope
English proficiency
Process & Methodology
SLA adherence
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