Point72
Financial Services
ITOperationsEngineer,ApplicationSupport
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Operations Engineer, Application Support at Point72. Skills: Application support, Automation, Troubleshooting. Provide technical support for software applications. Investigate application issues”
Industry & Context.
Investigate issues; Diagnose issues; Resolve issues; Troubleshoot technical issues
What They're Looking For.
Must Have
Experience supporting middle- and back-office applications, Ability to debug apps using code, Ability to debug apps using logs, Ability to debug apps using alerts, Literacy in complex SQL procedures, Literacy in complex SQL queries, Ability to diagnose technical issues, Ability to troubleshoot technical issues, Ability to work collaboratively in a team environment, Ability to communicate effectively with team members, Ability to communicate effectively with internal clients, Commitment to the highest ethical standards
What You'll Do.
Provide technical support for software applications
Investigate application issues
Diagnose application issues
Resolve application issues
Automate start-of-day checks
Automate end-of-day checks
Log incidents across applications
Track incidents across applications
Implement monitoring initiatives
Implement automation initiatives
Develop custom solutions
Create tactical support tools
Create tactical scripts
Improve incident investigation process
Enable transparency into business impacts
Collaborate with development team
Improve applications based on user feedback
Create documentation for responding to common errors
Create documentation for responding to application incidents
Maintain documentation for responding to common errors
Maintain documentation for responding to application incidents
Assist with software applications deployment
Assist with software applications configuration
Provide training to users
Provide assistance to users
Ensure effective use of applications
Ensure effective use of systems
Develop knowledge base resources
Empower users to independently resolve common problems
How You'll Work.
Team & Collaboration
Collaborate with development team; Work collaboratively in a team
Communication Scope
Communicate effectively with team members; Communicate effectively with internal clients
Full Job Description
JOB TITLE IT Operations Engineer, Application Support A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU’LL DO • Provide technical support for software applications and investigate, diagnose, and resolve application issues • Automate start-of-day and end-of-day checks for key applications. • Log and track incidents across applications in the production environment. • Implement monitoring and automation initiatives and develop custom solutions using Python, Shell, and/or Powershell scripts. • Create tactical support tools and scripts to improve the incident investigation process and enable • transparency into potential business impacts. • Prioritize and categorize incidents based on severity and impact. • Collaborate with the development team to improve applications based on user feedback. • Create and maintain documentation for responding to common errors and application incidents. • Assist with software applications deployment and configuration . • Provide training and assistance to users to ensure effective use of applications and systems. • Develop knowledge base resources to empower users to independently resolve common problems. WHAT’S REQUIRED • Bachelor's degree in computer science, information technology, or a related field. • Experience supporting middle- and back-office applications created in .Net, Java, C# etc. Ability to debug apps using of code, logs, alerts etc. • Literacy in complex SQL procedures/queries. • Ability to diagnose and troubleshoot technical issues. • Abil
Applying for this IT Operations Engineer, Application Support role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Point72?
Real rants from real employees. Read before you apply.