D-ploy
Tech / AI / Software
ITOnsiteSupportEngineer
“IT Onsite Support Engineer at D-ploy. Skills: IT support, service desk. Provide first- and second-level support to internal users. Analyze, prioritize, and resolve incidents and service requests”
What You'll Achieve.
optimize our clients’ productivity and contribute to their business success and value
Industry & Context.
analyzing and resolving user and system issues; solutions-oriented
Availability to work on site at the assigned location, A valid criminal record certificate (not older than 3 months) is required
What They're Looking For.
Must Have
Education in IT or a comparable qualification, 2–3 years of experience in IT support, service desk, or similar roles, knowledge for analyzing and resolving user and system issues, Structured, solutions-oriented, and autonomous working style, technical and organizational skills, Service-minded, professional, and friendly attitude towards users, Ability to communicate clearly and effectively with customers and colleagues, Ability to manage multiple tasks in parallel and prioritize in a customer-focused manner, Team player with experience working in international and multicultural environments, Fluent Mandarin and a good command of English, both spoken and written, Availability to work on site at the assigned location, A valid criminal record certificate (not older than 3 months) is required
What You'll Do.
Provide first- and second-level support to internal users
and resolve incidents and service requests
Log and manage tickets in the incident system following ITIL-based processes
and maintain workplace equipment (hardware and software) as well as mobile devices and peripherals
Perform standard software installations
and patching of business applications
and create knowledge base articles
How You'll Work.
Team & Collaboration
Collaborate with product teams, development, and other business departments; Team player with experience working in international and multicultural environments; Ability to communicate clearly and effectively with customers and colleagues
Communication Scope
Ability to communicate clearly and effectively with customers and colleagues; Fluent Mandarin and a good command of English, both spoken and written
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