D-ploy
Tech / AI / Software
ITOnsiteSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Onsite Support Engineer at D-ploy. Skills: IT Onsite Support. Provide first- and second-level support to internal users. Analyze, prioritize, and resolve incidents and service requests”
Industry & Context.
Analyze, prioritize, and resolve incidents and service requests; knowledge for analyzing and resolving user and system issues
Availability to work on site at the assigned location, A valid criminal record certificate (not older than 3 months) is required
What They're Looking For.
Must Have
Education in IT or a comparable qualification, 2–3 years of experience in IT support, service desk, or similar roles, knowledge for analyzing and resolving user and system issues, Structured, solutions-oriented, and autonomous working style, technical and organizational skills, Service-minded, professional, and friendly attitude towards users, Ability to communicate clearly and effectively with customers and colleagues, Ability to manage multiple tasks in parallel and prioritize in a customer-focused manner, Team player with experience working in international and multicultural environments, Fluent Mandarin and a good command of English, both spoken and written, Availability to work on site at the assigned location, A valid criminal record certificate (not older than 3 months) is required
What You'll Do.
Provide first- and second-level support to internal users
and resolve incidents and service requests
Log and manage tickets in the incident system following ITIL-based processes
and maintain workplace equipment (hardware and software) as well as mobile devices and peripherals
Perform standard software installations
and patching of business applications
and create knowledge base articles
How You'll Work.
Team & Collaboration
Collaborate with product teams, development, and other business departments; Team player with experience working in international and multicultural environments; Ability to communicate clearly and effectively with customers and colleagues
Communication Scope
Ability to communicate clearly and effectively with customers and colleagues; Fluent Mandarin and a good command of English, both spoken and written
Full Job Description
D-ploy is a company specialized in IT and engineering solutions operating internationally. We take pride in delivering innovative and high-quality services to numerous industry-leading clients. Through strong relationships and trusted partnerships within the IT community, we optimize our clients’ productivity and contribute to their business success and value. We are currently looking for a committed, flexible, and solutions-oriented professional to join us as an **IT Onsite Support Engineer** in **Shanghai**. If you want to be part of a dynamic and international organization, we would love to hear from you! **Responsibilities** * Provide first- and second-level support to internal users. * Analyze, prioritize, and resolve incidents and service requests. * Log and manage tickets in the incident system following ITIL-based processes. * Install, configure, and maintain workplace equipment (hardware and software) as well as mobile devices and peripherals. * Perform standard software installations, updates, and patching of business applications. * Document processes, prepare reports, and create knowledge base articles. * Collaborate with product teams, development, and other business departments. **Requirements** * Education in IT or a comparable qualification. * 2–3 years of experience in IT support, service desk, or similar roles. * Strong knowledge for analyzing and resolving user and system issues. * Structured, solutions-oriented, and autonomous working style. * Strong technical and organizational skills. * Service-minded, professional, and friendly attitude towards users. * Ability to communicate clearly and effectively with customers and colleagues. * Ability to manage multiple tasks in parallel and prioritize in a customer-focused manner. * Team player with experience working in international and multicultural environments. * Fluent Mandarin and a good command of English, both spoken and written. * Availability to work on site at the assigned location. * A valid
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