D-ploy
Technology
ITOnsiteSupport(Cork,1st/2ndLevelSupport,Part-time,Weekend)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Onsite Support (Cork, 1st/2nd Level Support, Part-time, Weekend) at D-ploy. Skills: IT Service Desk, Desktop Support, Troubleshooting. Maintain computer workstations. Maintain associated software”
Industry & Context.
Problem solving; Analytical skills; Troubleshoot PC connectivity issues; Troubleshoot network elements; Resolve throughput issues
Declare Criminal record extract
What They're Looking For.
Must Have
Experience in 1st/2nd level IT Service Desk/Desktop Support, Fluent English both written and verbally
Nice to Have
ITIL certification
What You'll Do.
Maintain computer workstations
Maintain associated software
Act as point of contact for employees
Handle computer issues
Perform ongoing maintenance
Plan desktop infrastructure
Monitor desktop infrastructure performance
Suggest efficiency improvements
Evaluate applications
Evaluate software patches
Resolve software issues
Resolve hardware issues
Resolve device issues
Install desktop hardware
Configure desktop hardware
Ensure desktop usability
Install desktop software
Configure desktop software
Ensure desktop software usability
Troubleshoot technical issues
Support Client standard technologies
Troubleshoot Exchange
Perform adds/moves/changes for AD accounts
Work with project management team
Deploy network equipment
Troubleshoot PC connectivity issues
Troubleshoot network elements
Troubleshoot ISP circuits
Troubleshoot firewalls
Troubleshoot network switches
Troubleshoot wireless equipment
Troubleshoot telephone system
Install packaged software
Install authorized 3rd party software
Implement remote access solution
Support remote access solution
Document local client environment
Update local client environment
Escalate service issues
Communicate with customers
Communicate with end users
Inform users of incident progress
Notify users of impending changes
Notify users of agreed outages
Monitor network performance
Resolve throughput issues
Oversee asset maintenance
Test Business Continuity
Test Disaster Recovery
Advise staff on computer operations
Advise staff on software applications
Train staff on computer operations
Train staff on software applications
Participate in new staff on-boarding
How You'll Work.
Team & Collaboration
Project management team
Communication Scope
Communication with customers; Communication with end users
Process & Methodology
PC builds, Network equipment deployments
Full Job Description
D-ploy is an **IT** and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the **IT** community, we optimize our customer‘s **IT** productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where **IT** counts, join us! ### Tasks and Responsibilities * Maintain the integrity of all computer workstations and associated software within the organization * Act as the main point of contact for employees who are experiencing computer issues * Ongoing maintenance and future planning needs of the company's desktop infrastructure * Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency * Evaluate applications and software patches for desktop applications to see if they will solve desktop issues * Resolve software, hardware and device issues reported by the end users * Installation, configuration and ongoing usability of desktop hardware and software * IT support relating to technical issues involving Connect client * Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts * Work with the project management team on PC builds and network equipment deployments Troubleshoot PC connectivity issues * Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system * Installation of packaged software and authorized 3rd party software * Remote access solution (VPN) implementation and support * Document and u
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