D-ploy
IT and Engineering solutions
ITOnsiteSupport(Cambridge,Parttime)
“IT Onsite Support (Cambridge, Part-time) at D-ploy. Skills: IT support, Service desk, User support. First- and second-level support. Analyze IT incidents”
What You'll Achieve.
Optimize clients’ IT productivity; Contribute to success and value of business
Industry & Context.
Solution-oriented; Analyze and resolve user and system issues
Provide a criminal record certificate
What They're Looking For.
Must Have
Completed IT training or a comparable qualification, 2–3 years of professional experience in IT support, service desk, or a comparable OSS environment, knowledge in analyzing and resolving user and system issues, Structured, solution-oriented, and independent working style, Good technical and organizational understanding, Service-oriented, friendly, and professional demeanor when dealing with users, Clear and effective communication of solutions to customers and colleagues, Ability to handle multiple tasks simultaneously and set priorities with a customer-focused approach, Team player with experience working in international, multicultural teams, Fluent English, both written and spoken, Candidates must provide a criminal record certificate (not older than three months)
What You'll Do.
First- and second-level support
Configure workstations
Maintain workstations
Configure end devices
Administer end devices
Install standard software
Configure standard software
Maintain standard software
Execute software rollouts
Execute software updates
Execute software patches
Create knowledge base articles
How You'll Work.
Team & Collaboration
Collaboration with product management; Collaboration with development; Collaboration with other departments; Communication of solutions to colleagues
Communication Scope
Clear and effective communication of solutions
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