D-ploy
Tech / AI / Software
ITOnsiteSupport
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Onsite Support at D-ploy. Skills: First- and second-level support, Analysis, prioritization, and sustainable resolution of IT incidents and service requests, Processing and maintenance of tickets in the ticketing system, Setup, configuration, and maintenance of workstations, Installation, configuration, and administration of end devices, Installation, configuration, and maintenance of standard software and specialized applications, Execution of software rollouts, updates, and patches. First- ”
What You'll Achieve.
Optimize our clients’ IT productivity and contribute to their success and corporate values
Industry & Context.
Analysis, prioritization, and sustainable resolution of IT incidents and service requests; knowledge in analyzing and resolving user and system issues; Structured, solution-oriented, and independent working style
Work on-site in Berkeley Heights, NJ, United States, Part time contractors (1 day a week), Criminal record certificate (not older than three months)
What They're Looking For.
Must Have
Completed IT training or a comparable qualification, 2–3 years of professional experience in IT support, service desk, or a comparable OSS environment, knowledge in analyzing and resolving user and system issues, Structured, solution-oriented, and independent working style, Good technical and organizational understanding, Service-oriented, friendly, and professional demeanor when dealing with users, Clear and effective communication of solutions to customers and colleagues, Ability to handle multiple tasks simultaneously and set priorities with a customer-focused approach, Team player with experience working in international, multicultural teams, Fluent English, both written and spoken, Criminal record certificate (not older than three months)
Nice to Have
ITIL-oriented processes
What You'll Do.
First- and second-level support for internal users
and sustainable resolution of IT incidents and service requests
Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes
and maintenance of workstations (hardware and software)
and administration of end devices (clients
and maintenance of standard software and specialized applications
Execution of software rollouts
How You'll Work.
Team & Collaboration
Collaboration with product management, development, and other departments; Experience working in international, multicultural teams; Clear and effective communication of solutions to customers and colleagues
Communication Scope
Clear and effective communication of solutions to customers and colleagues; Fluent English, both written and spoken
Full Job Description
D-ploy is a company providing IT and engineering solutions with projects worldwide, including in Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the United States. We are proud to deliver outstanding, innovative services to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to their success and corporate values. We are looking for committed, flexible, and solution-oriented individuals who are willing to work on-site in Berkeley Heights, NJ, United States and become part of a dynamically growing, international organization. Join IT! This opportunity is for part time contractors (1 day a week). **Responsibilities** * First- and second-level support for internal users * Analysis, prioritization, and sustainable resolution of IT incidents and service requests * Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes * Setup, configuration, and maintenance of workstations (hardware and software) * Installation, configuration, and administration of end devices (clients, peripherals, mobile devices) * Installation, configuration, and maintenance of standard software and specialized applications * Execution of software rollouts, updates, and patches * Collaboration with product management, development, and other departments * Creation of reports, documentation, and knowledge base articles **Requirements** * Completed IT training or a comparable qualification * 2–3 years of professional experience in IT support, service desk, or a comparable OSS environment * Strong knowledge in analyzing and resolving user and system issues * Structured, solution-oriented, and independent working style * Good technical and organizational understanding * Service-oriented, friendly, and professional demeanor when dealing with users * Clear and effective communication of solutions to customers and colleagues *
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