Ghobash Group
Chemicals
ITOfficer
Neural analysis suggests this role is
optimal for entry candidates.
“IT Officer at Ghobash Group. Skills: IT Helpdesk Support, end-user support, IT Network Infrastructure, Microsoft Office 365, Active Directory, DNS, DHCP, Synology backup systems. providing end-user support related to all Level 1. ensuring that the performance and availability of the IT Network Infrastructure at the site is healthy and always functional”
What You'll Achieve.
ensuring that the performance and availability of the IT Network Infrastructure at the site is healthy and always functional; maximum levels of productivity and efficiency; ensure smooth IT operations; ensure network security and minimize downtime; ensure data protection and recovery readiness; maintain reliable IT services
Industry & Context.
diagnosing and resolving hardware, software, and network-related issues; analyze faults; implement timely corrective actions; troubleshooting
What They're Looking For.
Must Have
Bachelor of Computer Engineering or Equivalent
Nice to Have
Certifications in Cisco & Microsoft
What You'll Do.
providing end-user support related to all Level 1
ensuring that the performance and availability of the IT Network Infrastructure at the site is healthy and always functional
ongoing support of systems
and hardware peripherals
providing client support and working closely with users to understand business needs
Expertise in troubleshooting
maintaining Service tickets
Provide first-line technical support to users by diagnosing and resolving hardware
and network-related issues efficiently
and maintain IT peripherals such as laptops
and related devices in compliance with company policies
Manage and support Microsoft Office 365
and DHCP services to ensure smooth IT operations
and equipment performance to identify malfunctions
and implement timely corrective actions
Perform routine preventive maintenance
and monitoring of IT infrastructure to ensure network security and minimize downtime
Maintain accurate documentation of IT assets
troubleshooting activities
and technical recommendations
Escalate unresolved technical issues to higher-level support teams and coordinate with vendors for issue resolution and follow-up
Configure and manage backup solutions
including Synology backup systems
to ensure data protection and recovery readiness
and improve IT service delivery processes in alignment with corporate guidelines
and business objectives
Liaise with clients and Group IT teams to gather requirements
support infrastructure improvements
and proactively maintain reliable IT services
How You'll Work.
Team & Collaboration
working closely with users to understand business needs; Escalate unresolved technical issues to higher-level support teams and coordinate with vendors for issue resolution and follow-up; Liaise with clients and Group IT teams to gather requirements, support infrastructure improvements, and proactively maintain reliable IT services
Communication Scope
Liaise with clients and Group IT teams to gather requirements
Process & Methodology
Design, deploy, and improve IT service delivery processes in alignment with corporate guidelines, SLA requirements, and business objectives
Full Job Description
Tawazon Chemical Co. LLC is a multinational organization with over three decades of experience. Headquartered in Dubai, the company manages a network of offices across Africa, the Middle East, the Subcontinent, and Southeast Asia, ensuring strong regional presence. It supplies specialty chemicals for Coatings, Construction, Inks, Plastics, Packaging, Fiberglass, Rubber, and Food. With strong global partnerships and an optimized supply chain, Tawazon ensures technical support, innovative solutions, and reliable service The IT Helpdesk Support is responsible for providing end-user support related to all Level 1. ensuring that the performance and availability of the IT Network Infrastructure at the site is healthy and always functional Support Engineer, and same is maintained to the highest standard with maximum levels of productivity and efficiency. Support Engineer is responsible for the ongoing support of systems, and hardware peripherals, providing client support and working closely with users to understand business needs. Expertise in troubleshooting, maintaining Service tickets, and SLA’s design. * Provide first-line technical support to users by diagnosing and resolving hardware, software, and network-related issues efficiently. * Install, configure, and maintain IT peripherals such as laptops, desktops, printers, and related devices in compliance with company policies. * Manage and support Microsoft Office 365, Active Directory, DNS, and DHCP services to ensure smooth IT operations. * Monitor systems, networks, and equipment performance to identify malfunctions, analyze faults, and implement timely corrective actions. * Perform routine preventive maintenance, health checks, and monitoring of IT infrastructure to ensure network security and minimize downtime. * Maintain accurate documentation of IT assets, troubleshooting activities, fixes, procedures, and technical recommendations. * Escalate unresolved technical issues to higher-level support teams and coordin
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