CallTek
ITNetworkEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Network Engineer at CallTek. Skills: network equipment installation, network equipment configuration, network equipment maintenance, network design, network implementation, network performance monitoring, network infrastructure troubleshooting, routers, switches, VPN, VLAN, dynamic routing protocols. Perform installation, configuration, and maintenance of network equipment. Carry out network design and implementation”
What You'll Achieve.
Maintain service level agreements (SLA); ensure IT infrastructure compliance with organizational policies, procedures, and industry standards; enhance operational efficiency
Industry & Context.
Troubleshoot Network Infrastructure issues; Provide technical support to end users, resolving hardware and software issues efficiently; Diagnose problems, implement solutions, and escalate as necessary; Monitor, analyze, and diagnose various network equipment through monitoring and management tools; Log ticket issues and document relevant information to come up with a resolution
What They're Looking For.
Must Have
IT / Computer Science-related degree or certification, Knowledge of servers, workstations, storage systems, and peripheral devices, Proficient in configuring, deploying, and maintaining core network infrastructure, routers, switches, VPN, VLAN, and dynamic routing protocols, Active Directory and identity management
Nice to Have
Background in virtualization: Experience with VMware, Hyper-V, or similar platforms, Knowledge in Mikrotik, Tailscale and Netskope is a plus, Experience with diverse IT ticketing platforms (JIRA, ServiceNow, etc.), Background in backup and recovery solutions, Background with PBX systems (Mitel, Switchvox, Asterisk)
What You'll Do.
and maintenance of network equipment
Carry out network design and implementation
Monitor network performance
Do maintenance and updates/upgrades on network equipment
Troubleshoot Network Infrastructure issues
Provide technical support to end users
resolving hardware and software issues efficiently
and escalate as necessary
Maintain documentation of common problems and solutions
Maintain service level agreements (SLA)
Handle routine system maintenance (network/software/PBX)
Participate in backup testing
and diagnose various network equipment through monitoring and management tools
Log ticket issues and document relevant information to come up with a resolution
Work with Security and Compliance to ensure IT infrastructure compliance with organizational policies
and industry standards
Collaborate with other teams – Corporate Connectivity
Help identify opportunities for process improvement
Able to stay current with industry trends and best practices to enhance operational efficiency
How You'll Work.
Team & Collaboration
Collaborate with other teams – Corporate Connectivity, Managed Services, Engineering, Security, and Compliance; Work with Security and Compliance
Process & Methodology
Maintain service level agreements (SLA)
Full Job Description
* Perform installation, configuration, and maintenance of network equipment. * Carry out network design and implementation. * Monitor network performance. * Do maintenance and updates/upgrades on network equipment. * Troubleshoot Network Infrastructure issues. * Provide technical support to end users, resolving hardware and software issues efficiently. * Diagnose problems, implement solutions, and escalate as necessary. * Maintain documentation of common problems and solutions. * Maintain service level agreements (SLA). * Handle routine system maintenance (network/software/PBX) * Participate in backup testing, business continuity, and recovery drills. * Monitor, analyze, and diagnose various network equipment through monitoring and management tools. * Log ticket issues and document relevant information to come up with a resolution. * Work with Security and Compliance to ensure IT infrastructure compliance with organizational policies, procedures, and industry standards. * Collaborate with other teams – Corporate Connectivity, Managed Services, Engineering, Security, and Compliance. * Help identify opportunities for process improvement, recommendations, upgrades, or new technologies. * Able to stay current with industry trends and best practices to enhance operational efficiency. **Requirements** * IT / Computer Science-related degree or certification. * Hardware: Knowledge of servers, workstations, storage systems, and peripheral devices. * Proficient in configuring, deploying, and maintaining core network infrastructure, routers, switches, VPN, VLAN, and dynamic routing protocols. * Preferably with a background in virtualization: Experience with VMware, Hyper-V, or similar platforms. * Knowledge in Mikrotik, Tailscale and Netskope is a plus. * Monitoring and management tools (e.g., Zabbix/Nagios). * Preferred experience with diverse IT ticketing platforms (JIRA, ServiceNow, etc.) * Preferred background in backup and recovery solutions. * Active Directory and identi
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