Amazon.com Services LLC
Operations, IT, Support Engineering, Technical Services, operations
ITManager,OpsTechSolutions(OTS)
Neural analysis suggests this role is
optimal for Manager candidates.
“IT Manager, Ops Tech Solutions (OTS) at Amazon.com Services LLC. Skills: IT operations, Team leadership, Technical support. Hire, train, and develop IT professionals. Support safety programs and OSHA compliance”
What You'll Achieve.
Meet or exceed contact SLAs; Meet or exceed resolution SLAs
Industry & Context.
Troubleshooting
Travel up to 30%
What They're Looking For.
Must Have
5+ years developing technical professionals, 2+ years leading technology teams, Bachelor's degree or 4+ years experience, Knowledge of Linux or Unix systems, Experience communicating with stakeholders, Experience in 24x7 operational services
Nice to Have
Knowledge of hardware architectures, Experience with system management tools, Experience with client/server environments, Experience with fast-moving teams, Experience driving innovative solutions, Experience in procurement, budgeting, forecasting, or asset management
What You'll Do.
and develop IT professionals
Support safety programs and OSHA compliance
Provide technical assistance for IT solutions
Establish and maintain partner relationships
Lead infrastructure builds in new facilities
Supervise technical support activities
Troubleshoot customer service issues
Approve and install systems
Measure team's ability to meet SLAs
Develop and maintain policies
Develop and maintain procedures
Develop and maintain processes
Manage equipment and parts inventory
Create recognition programs
Manage communication programs
How You'll Work.
Team & Collaboration
Cross-functional teams; Operational partners
Full Job Description
Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them. When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity! See why diversity is important to us at amazon.com/diversity We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles. About The Role You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows
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