Amazon.com Services LLC

Operations, IT, Support Engineering, Technical Services, operations

ITManager,OpsTechSolutions(OTS)

$117–160k Springdale, Ohio, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“IT Manager, Ops Tech Solutions (OTS) at Amazon.com Services LLC. Skills: IT operations, Team leadership, Technical support. Hire, train, and develop IT professionals. Support safety programs and OSHA compliance”

What You'll Achieve.

Meet or exceed contact SLAs; Meet or exceed resolution SLAs

Industry & Context.

Operations, IT, Support Engineering, Technical Services, operations
Problems you'll solve

Troubleshooting

Eligibility Requirements

Travel up to 30%

What They're Looking For.

Must Have

5+ years developing technical professionals, 2+ years leading technology teams, Bachelor's degree or 4+ years experience, Knowledge of Linux or Unix systems, Experience communicating with stakeholders, Experience in 24x7 operational services

Nice to Have

Knowledge of hardware architectures, Experience with system management tools, Experience with client/server environments, Experience with fast-moving teams, Experience driving innovative solutions, Experience in procurement, budgeting, forecasting, or asset management

What You'll Do.

and develop IT professionals

Support safety programs and OSHA compliance

Provide technical assistance for IT solutions

Establish and maintain partner relationships

Lead infrastructure builds in new facilities

Supervise technical support activities

Troubleshoot customer service issues

Approve and install systems

Measure team's ability to meet SLAs

Develop and maintain policies

Develop and maintain procedures

Develop and maintain processes

Manage equipment and parts inventory

Create recognition programs

Manage communication programs

How You'll Work.

Team & Collaboration

Cross-functional teams; Operational partners

Full Job Description

Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them. When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity! See why diversity is important to us at amazon.com/diversity We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles. About The Role You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows

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