Amazon.com Services LLC
E-Commerce
ITManager,OpsTechSolutions(OTS)
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“IT Manager, Ops Tech Solutions (OTS) at Amazon.com Services LLC. Skills: IT infrastructure, Cloud computing, IT security, People management. Manage IT infrastructure. Oversee cloud computing platforms”
What You'll Achieve.
Ensure reliable IT systems; Improve IT efficiency; Reduce IT costs; Enhance IT security
Industry & Context.
Troubleshooting; Root cause analysis; Analytical thinking
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, 5+ years of experience in IT, 3+ years of experience in people management, Experience with IT infrastructure, Experience with cloud computing platforms, Experience with IT security best practices, Experience with IT project management
Nice to Have
Master's degree in a related field, Experience with AWS or Azure, Experience with Agile methodologies, Experience with ITIL framework
What You'll Do.
Manage IT infrastructure
Oversee cloud computing platforms
Implement IT security best practices
Develop and mentor IT team members
Collaborate with other departments
Ensure compliance with regulations
How You'll Work.
Team & Collaboration
Cross-functional teams; Stakeholders; Vendors
Communication Scope
Verbal communication; Written communication; Presentation skills
Process & Methodology
Agile methodologies, ITIL framework, Project planning, Risk management, Budget management
Full Job Description
About Operation Technology Solutions (OTS) Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them. When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity! See why diversity is important to us at amazon.com/diversity. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles. About The Role You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients,
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