Amazon.com Services LLC

Operations, IT, Support Engineering, Technical Services, operations

ITManager,OpsTechSolutions(OTS)

$80–160k Braselton, Georgia, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“IT Manager, Ops Tech Solutions (OTS) at Amazon.com Services LLC. Skills: IT support, Team leadership, Infrastructure management. Hire IT professionals. Train IT professionals”

What You'll Achieve.

Meet SLA targets; Exceed SLA targets

Industry & Context.

Operations, IT, Support Engineering, Technical Services, operations
Problems you'll solve

Troubleshooting; Root cause analysis

Eligibility Requirements

Travel up to 30%

What They're Looking For.

Must Have

Bachelor's degree or equivalent, 4+ years professional experience, 5+ years developing technical teams, Network, system, or software architecture experience, Stakeholder communication experience, 24x7 operation leadership experience

Nice to Have

Bachelor's in Computer Science, Analytical skills, Attention to detail, Effective communication abilities, Data driven business decisions experience, Managing multiple projects experience, Prioritizing, planning, and managing time experience, Hiring and developing talent experience, Building a team experience, Written and verbal communication skills, Thrive in ambiguous IT environment, Motivating teams capability, Procurement, budgeting, forecasting experience, Asset management experience

What You'll Do.

Hire IT professionals

Train IT professionals

Develop IT professionals

Support safety programs

Ensure OSHA compliance

Provide technical assistance

Establish positive relationships

Maintain productive relationships

Lead infrastructure builds

Plan technical support activities

Organize technical support activities

Schedule technical support activities

Supervise technical support activities

Troubleshoot customer service issues

Approve customer service issues

Install customer service issues

Measure team SLA capability

Monitor team SLA capability

Maintain team SLA capability

Oversee equipment management

Oversee parts inventory management

Create recognition programs

Manage recognition programs

Support recognition programs

Create communication programs

Manage communication programs

Support communication programs

How You'll Work.

Team & Collaboration

Operational partners; Operational staff

Communication Scope

Written communication; Verbal communication

Process & Methodology

Planning, Scheduling, Prioritizing

Full Job Description

Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them. When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity! See why diversity is important to us at amazon.com/diversity We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles. About The Role You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows

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