Amazon.com Services LLC
Operations, IT, Support Engineering, Technical Services, operations
ITManager,OpsTechSolutionsDelivery
Neural analysis suggests this role is
optimal for Manager candidates.
“IT Manager, Ops Tech Solutions Delivery at Amazon.com Services LLC. Skills: IT support, Team development. Hire train develop IT professionals. Support safety programs”
What You'll Achieve.
Meet SLA targets; Exceed SLA targets
Industry & Context.
Troubleshooting
Travel up to 30%
What They're Looking For.
Must Have
Bachelor's degree or 4+ years experience, 5+ years developing technical teams, Clear communication with leadership, Leadership in 24x7 operation, Experience with network architecture, Experience with client server technology
Nice to Have
Analytical skills experience, Attention to detail experience, Effective communication abilities experience, Software development experience, Fast-paced company experience, Complex tasks quickly experience, Data driven decisions experience, Managing multiple projects experience, Prioritizing planning experience, Managing time experience, Procurement experience, Budgeting experience, Forecasting experience, Asset management experience, Hiring and developing talent experience, Building a team experience, Written communication skills, Verbal communication skills, Bachelor's in Computer Science, Bachelor's in Information Systems, Bachelor's in Engineering, Bachelor's in Business, Bachelor's in Technical discipline
What You'll Do.
Hire train develop IT professionals
Support safety programs
Ensure safe work environment
Provide technical assistance
Establish positive relationship
Maintain positive relationship
Lead infrastructure builds
Plan technical support activities
Organize technical support activities
Schedule technical support activities
Supervise technical support activities
Handle customer service issues
Measure team SLA adherence
Monitor team SLA adherence
Maintain team SLA adherence
Oversee equipment management
Oversee parts inventory management
Create recognition programs
Manage recognition programs
Support recognition programs
Create communication programs
Manage communication programs
Support communication programs
How You'll Work.
Team & Collaboration
Operational partners; Operational staff
Communication Scope
Technical assistance; Written communication; Verbal communication
Full Job Description
Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Ops Tech Solutions Delivery provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them. When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity! See why diversity is important to us at amazon.com/diversity We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles. About The Role You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer,
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