USA Clinics Group

Healthcare

ITManager

$75–95k Northbrook, Illinois, United States FULL TIME
The Brief

“IT Manager at USA Clinics Group. Skills: IT Operations, AI implementation, Automation. Manage IT help desk. Manage support ticketing system”

What You'll Achieve.

Reduce manual IT workload

Industry & Context.

Healthcare
Problems you'll solve

Troubleshooting

What They're Looking For.

Must Have

4-7 years IT support experience, 4-7 years systems administration experience, Manage help desk experience, Manage technical support experience, Knowledge of networking, Knowledge of systems, Knowledge of troubleshooting, Experience with ITSM platforms, Experience using AI tools, Ability to automate IT processes

Nice to Have

Associate's degree preferred, Bachelor's degree preferred, ServiceNow experience preferred, Jira experience preferred

What You'll Do.

Manage support ticketing system

Oversee hardware maintenance

Oversee software maintenance

Oversee system maintenance

Support network performance

Support infrastructure performance

Troubleshoot technical issues

Maintain IT documentation

Support vendor coordination

Support system updates

Track IT performance metrics

Implement AI help desk

Implement ticket routing systems

Automate IT support tasks

Use AI tools for diagnostics

Use AI tools for documentation

Use AI tools for system monitoring

Identify automation opportunities

How You'll Work.

Team & Collaboration

Across departments

Free ATS check

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