USA Clinics Group
Healthcare
ITManager
“IT Manager at USA Clinics Group. Skills: IT Operations, AI implementation, Automation. Manage IT help desk. Manage support ticketing system”
What You'll Achieve.
Reduce manual IT workload
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
4-7 years IT support experience, 4-7 years systems administration experience, Manage help desk experience, Manage technical support experience, Knowledge of networking, Knowledge of systems, Knowledge of troubleshooting, Experience with ITSM platforms, Experience using AI tools, Ability to automate IT processes
Nice to Have
Associate's degree preferred, Bachelor's degree preferred, ServiceNow experience preferred, Jira experience preferred
What You'll Do.
Manage support ticketing system
Oversee hardware maintenance
Oversee software maintenance
Oversee system maintenance
Support network performance
Support infrastructure performance
Troubleshoot technical issues
Maintain IT documentation
Support vendor coordination
Support system updates
Track IT performance metrics
Implement AI help desk
Implement ticket routing systems
Automate IT support tasks
Use AI tools for diagnostics
Use AI tools for documentation
Use AI tools for system monitoring
Identify automation opportunities
How You'll Work.
Team & Collaboration
Across departments
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