ITManager

**Location** : India (On-site Mohali) **Shift:** Aligned with US business hours as required **Scope** : US and India operations Role Summary We are hiring an IT Systems Manager based in India who will own and operate our internal IT systems across the US and India. This role supports US executives, US call center operations, and India based admin and back office teams. The core requirement is **deep, hands on experience with Microsoft 365 environments** and **real world migration experience** , such as Google Workspace to Microsoft 365. Migration experience is required because it proves system level ownership, planning, and execution. This is not a helpdesk only role. You are responsible for system architecture, security, user access, reliability, and day to day operational support. Core Responsibilities **Microsoft 365 Ownership** * Own Microsoft 365 tenant end to end * Manage Exchange Online, SharePoint, OneDrive, Teams, Azure AD * User provisioning, licensing, security groups, role based access * MFA, conditional access, security and compliance policies * Device management using Intune or equivalent **System Migrations** * Lead migrations such as Google Workspace to Microsoft 365 * Migrate email, shared drives, permissions, calendars * Plan and execute migrations with minimal downtime * Validate access and data integrity post migration * Document final system state and processes **Global IT Operations** * Support US executives and teams remotely * Support India based admin and operations teams on site * Maintain uptime for call center and operations floor systems * Troubleshoot hardware, software, and access issues * Coordinate with internet providers, vendors, and SaaS tools **Security and Access Control** * Enforce company wide security standards * Manage onboarding and offboarding * Monitor and mitigate security risks * Maintain audit ready access controls **Process and Documentation** * Build SOPs for IT onboarding, access requests, and incident response * St