Lido Labs Foundation
DevOps
ITManager
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Manager at Lido Labs Foundation. Skills: IT support operations, vendor management, cross-functional coordination. Lead IT support operations. Oversee support team workflows”
What You'll Achieve.
ensure contributors receive reliable, secure, and high-quality technical support; improve the contributor experience; resolve recurring issues; ensure IT operations are aligned with organisation’s goals; improve reliability and reduce support burden; ensure seamless service delivery and clear ownership; improve troubleshooting, escalation, and resolution quality; improve systems, processes, and tools; ensuring alignment with organisation-wide standards and policies
Industry & Context.
troubleshooting ability; resolve complex technical issues
What They're Looking For.
Must Have
5+ years of experience in IT support, IT operations, or IT management, Experience managing or coordinating a support team, service desk, or internal IT function, troubleshooting ability across common operating systems, end-user devices, productivity tools, SaaS platforms, and access-related issues, Good understanding of networking fundamentals, including VPNs, DNS, IP configuration, connectivity issues, and common remote-working setups, Technical proficiency across operating systems, APIs, SaaS solutions, device management, and IT administration tools, Experience working with DevOps, SecOps, infrastructure, or security teams to resolve cross-functional technical issues, vendor management experience, including procurement, renewals, performance management, and cost optimisation, Ability to manage multiple projects simultaneously, prioritise effectively, and drive work through to completion, communication and stakeholder management skills, with the ability to translate technical issues into clear, practical guidance, Experience with IT policies, support documentation, process design, and operational reporting, Budget management, risk assessment, and mitigation experience
Nice to Have
Bachelor’s degree in Information Technology, Computer Science, or a related field, Relevant certifications such as ITIL, CompTIA A+, or equivalent practical experience
What You'll Do.
Lead IT support operations
Oversee support team workflows
Identify recurring issues and implement solutions
and enforce IT policies
Oversee IT asset procurement
Develop and report on IT support metrics
How You'll Work.
Team & Collaboration
Work closely with DevOps, SecOps, and other internal service teams; Align support processes with internal service teams; Facilitate knowledge sharing between IT support and internal technical teams; Act as a bridge between contributors and internal service teams
Communication Scope
communication and stakeholder management skills; translate technical issues into clear, practical guidance
Process & Methodology
Ability to manage multiple projects simultaneously, prioritise effectively, drive work through to completion
Full Job Description
Lido Labs Foundation is seeking an experienced IT Manager to lead IT support operations and ensure contributors across the organisation receive reliable, secure, and high-quality technical support. This role sits at the intersection of user support, IT operations, vendor management, and internal service delivery. You will oversee the support function, work closely with teams such as DevOps and SecOps, and help build scalable IT processes for a remote-first environment. You will play a key role in improving the contributor experience, resolving recurring issues, managing IT assets and vendors, and ensuring IT operations are aligned with the organisation’s broader technical and operational goals. KEY SCOPE - Lead IT support operations, ensuring contributors receive timely, consistent, and high-quality support across hardware, software, access, network, and SaaS-related issues. - Oversee the support team’s workflows, service standards, documentation, and escalation processes. - Identify recurring issues and implement long-term solutions that improve reliability and reduce support burden. - Create, maintain, and enforce IT policies related to device usage, software, access, support processes, and operational standards. - Work closely with DevOps, SecOps, and other internal service teams to resolve complex technical issues requiring cross-functional expertise. - Align support processes with internal service teams to ensure seamless service delivery and clear ownership across teams. - Facilitate knowledge sharing between IT support and internal technical teams to improve troubleshooting, escalation, and resolution quality. - Support IT projects such as system rollouts, migrations, infrastructure upgrades, access changes, and tooling improvements. - Act as a bridge between contributors and internal service teams, providing feedback to improve systems, processes, and tools. - Manage IT vendors, including procurement, onboarding, performance management, renewals, and off-boa
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