Judi Health
Health Technology
ITManager
Neural analysis suggests this role is
optimal for Senior candidates.
“IT Manager at Judi Health. Skills: IT Engineering, Identity and access management, Endpoint management. Lead, mentor, and develop a team of IT Engineers. Act as the final escalation point for complex IT Engineering and Helpdesk issues”
What You'll Achieve.
delivery of IT services; execution of strategic initiatives; reliability and scalability of enterprise IT systems; continuous improvement across identity, endpoint management, and SaaS platforms; scalable, secure, and compliant onboarding and offboarding workflows; best practices and standards; operational standards
Industry & Context.
problem-solving skills; eliminate recurring issues; improve user experience
participation in off-hours support as needed
What They're Looking For.
Must Have
7–10+ years of progressive experience in IT engineering, systems administration, or platform ownership roles, Proven experience leading technical teams, Demonstrated success mentoring engineers across multiple experience levels, background in: Identity and access management (SSO platforms such as Okta, OneLogin, Auth0), Endpoint management (MDM solutions, including Intune or equivalent), SaaS application administration and deployment, Experience managing onboarding/offboarding workflows in a distributed environment, Experience administering and acting as a SME for Office 365, Experience supporting Mac hardware and remote users in a distributed workforce, Experience leading IT projects and coordinating cross-functional initiatives, Familiarity with at least one major cloud platform (AWS, Azure, or Google Cloud preferred), Experience with ticketing systems such as Jira Service Desk or similar platforms, scripting and automation skills (Bash, PowerShell, Python, or similar) preferred, Customer-oriented mindset with problem-solving and communication skills, Ability to lead incident response and serve as a senior escalation point for critical issues, understanding of security principles, access controls, and audit/compliance considerations
Nice to Have
AWS, Azure, or Google Cloud preferred, Bash, PowerShell, Python, or similar scripting and automation skills preferred
What You'll Do.
and develop a team of IT Engineers
Act as the final escalation point for complex IT Engineering and Helpdesk issues
Own delivery of IT Engineering projects
Drive implementation of systemic solutions
Oversee administration and optimization of Identity and access management
Oversee administration and optimization of Endpoint management
Oversee administration and optimization of SaaS platforms
Ensure onboarding and offboarding workflows are scalable
Partner with Security
and deploy new technologies and software solutions
Establish and maintain documentation
and operational standards
Manage cross-functional initiatives
Coordinate with IT leadership on prioritization and resourcing
Act as a liaison between IT Engineering and stakeholder teams
Encourage automation and efficiency through scripting and process improvement
Ensure appropriate support coverage
How You'll Work.
Team & Collaboration
Partner with Security, Engineering, and Business teams to define and enforce best practices and standards; Coordinate with IT leadership on prioritization and resourcing; Act as a liaison between IT Engineering and stakeholder teams
Communication Scope
communication skills
Process & Methodology
planning, prioritization, resource allocation, leading IT projects, coordinating cross-functional initiatives
Full Job Description
About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we’re rebuilding trust in healthcare in the U. S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health. Location: Remote (For Non-Local) or Hybrid (Local to NYC or Denver, CO area) Position Summary The IT Manager is responsible for leading within the IT Engineering function, overseeing day-to-day operations, delivery of IT services, and execution of strategic initiatives. This role manages a team of IT Engineers, ensures the reliability and scalability of enterprise IT systems, and drives continuous improvement across identity, endpoint management, and SaaS platforms. The IT Manager serves as the final escalation point for IT systems and user-impacting issues, while partnering with cross-functional stakeholders to align IT solutions with business, security, and compliance needs. Position Responsibilities: In partnership with the IT Director, lead, mentor, and develop a team of IT Engineers, including hiring, onboarding, and performance management Act as the final escalation point for complex IT Engineering and Helpdesk issues Own delivery of IT Engineering projects, including planning, prioritization, and resource allocation Drive implementation of strategic, systemic solutions to eliminate recurring issues and improve user experience Oversee administration and optimization of: Identity and access management (SSO)
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