Giga
Technology
ITManager
Neural analysis suggests this role is
optimal for Manager candidates.
“IT Manager at Giga. Skills: IT operations, Security operations, Compliance, Vendor management. Own device management. Administer Google Workspace”
Industry & Context.
First-principles thinking
What They're Looking For.
Must Have
3+ years in IT role, First or second IT hire experience, Hands-on Mac/Apple device fleet management, Google Workspace administration familiarity, SaaS/identity stack familiarity, Modern AI tools adoption experience, First-principles thinker, On-prem and local network security experience, Compliance program experience, IT vendor management experience, Individual contributor role comfort, Executive-level stakeholder communication
Nice to Have
Familiarity with Rippling, Engineering or scripting skills, Experience building IT systems from scratch, Relevant certifications, Familiarity with incident response, Familiarity with vulnerability management
What You'll Do.
Own device management
Administer Google Workspace
Enforce least-privilege access
Run day-to-day support
Build help desk workflows
Set help desk tooling
Maintain security hygiene
Own compliance program
Audit installed fleet
Minimize attack vectors
Secure on-prem infrastructure
Tune on-prem infrastructure
Build security from first principles
Build compliance from first principles
Own vendor relationships
How You'll Work.
Team & Collaboration
Work with executive stakeholders
Communication Scope
Executive communication
Full Job Description
IT MANAGER Giga · San Francisco (in-person, Dogpatch) · Full-time ABOUT GIGA Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point. While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies. If being part of that resonates with you, we'd love to hear from you! - Voice AI startup Giga raises $61M Series A https://fortune.com/2025/11/05/voice-ai-giga-raise-61-million-customer-service-series-a/ - DoorDash and Giga Partnership https://www.linkedin.com/feed/update/urn:li:activity:7391576181009018883/ ABOUT THE ROLE We're looking for an IT Manager to own our internal IT and security operations end to end. As the company's first dedicated IT hire, you'll have full ownership of the function. Everything from device management and the SaaS stack to help desk and security hygiene runs through you. This is an individual contributor role reporting into our Operations team, with the autonomy to fully own and build IT the way you think is right as we scale. We need someone who builds out IT, security, and compliance from first principles, implements the controls that meaningfully reduce risk, and skips the ones that just add process. Speed is a feature here, so the right person designs fast, adaptive policies that prote
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