Amazon UK Services Ltd.
Operations, IT, Support Engineering, Technical Services, operations
ITManager
Neural analysis suggests this role is
optimal for Manager candidates.
“IT Manager at Amazon UK Services Ltd.. Skills: IT infrastructure, Team management, Process improvement. Devise and manage projects. Manage technology deployments”
What You'll Achieve.
Support customer experience; Support colleague experience; Ensure systems are efficient; Ensure systems are fast; Ensure systems are simple; Deliver on behalf of customers
Industry & Context.
Solve challenges; Troubleshoot IT solutions; Root cause analysis
What They're Looking For.
Must Have
Leading and managing a team, Stakeholder management, Work proactively and independently, Meet deadlines, Deliver on projects and tasks, Build, manage and coach a team
Nice to Have
Bachelor's degree in computer science, Computer engineering degree, Related field degree, Experience managing teams, ITIL certification, Prince2 certification
What You'll Do.
Devise and manage projects
Manage technology deployments
Manage internal programmes
Manage IT infrastructure challenges
Solve network challenges
Solve service challenges
Solve hardware challenges
Support team improvements
Improve operational processes
Maintain IT solutions
Troubleshoot IT solutions
Manage on-site support teams
Develop on-site support teams
Maintain IT infrastructure
Ensure IT infrastructure is operational
Pilot different technologies
Coordinate technology launches
Develop people in your team
How You'll Work.
Team & Collaboration
Site leaders; On-site support teams
Process & Methodology
Project management, Programme management
Full Job Description
As an IT Manager at Amazon, you will work alongside experienced, motivated people who have a passion for improving technology. Our managers are proactive and work to make sure our IT infrastructure is the best it can be. You’ll be responsible for driving innovations that support everyone’s experience – from customers to colleagues – so that our systems are efficient, fast and simple. Your work could include supporting your team as they improve operational processes with new hardware, automate manual processes and question solutions to find the best option for the business. You’ll also manage people and help create a dynamic and positive working environment. Key job responsibilities Devise and manage projects, including new technology deployments and internal programme. Manage and solve challenges involving IT infrastructure, such as local site networks, services and hardware. Support the team with a range of work, including improvements to operational processes, manual work automation and analysis of solutions Deploy, maintain and troubleshoot IT solutions throughout their lifecyle. Manage and develop on-site support teams and recruit new talent A day in the life As an IT Manager, you’ll be responsible for multiple sites and work in different settings where no two days are the same. You'll make sure the IT infrastructure on-site is maintained and operational so that teams can deliver on behalf of our customers. Taking a data-driven approach, you’ll find opportunities to increase automation and efficiency, and pilot different technologies to support these objectives. You’ll report directly to the Regional IT Manager and will lead on-site support teams, coordinate changes and technology launches, and manage risks. This is a collaborative role that will see you working with site leaders and developing people in your team to progress. Basic Qualifications: - Experience leading and managing a team - Experience in stakeholder management, dealing with multiple stakeholders
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