ITManager

## Description About AllTrails  AllTrails is the app for exploring the outdoors. We help people spend more time outside by connecting them to their next adventure. AllTrails is home to the world’s largest outdoor community, with members and trails around the globe, and supports inclusive access to nature. Every day, we solve incredibly hard problems to get more people outside, for their wellbeing and the collective care of the natural world. Join us! This is a U.S.-based hybrid position based in our San Francisco headquarters. Candidates should be able to work from the office once per week, or more frequently as needed. Our office is located in San Francisco’s Financial District near Union Square and is easily accessible via BART. ## What You'll Be Doing Lead and manage the company’s IT function, including help desk operations, endpoint management, identity and access management, and core business systems Management/configuration of our AI tools: Own the rollout, configuration, and governance of AI productivity tools across the organization (ie: Glean and Claude Code), including access policies, usage guidelines, and cross-functional alignment with Security and Engineering Support and close inbound tickets within SLA limits Manage and develop IT team members, including prioritization, coaching, performance management, and career growth Define and manage IT roadmap Implement projects and drive them to delivery Own IT service delivery and employee support, with a focus on responsiveness, quality, and continuous improvement Oversee onboarding, offboarding, device provisioning, asset lifecycle management, and access reviews Establish SaaS lifecycle and procurement governance in partnership with Security and Finance teams Partner with Security, People, Finance, Engineering, and compliance teams on policies, controls, audits, and operational processes Manage enterprise tools and vendors across areas such as identity, device management, collaboration platforms, and hardwar