Aescape
technology
ITManager
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Manager at Aescape. Skills: End-user support, Equipment management, Systems administration, Compliance and Security. Own the day-to-day IT experience. Run the helpdesk function”
Industry & Context.
Occasional weekend availability for time-sensitive issues
What They're Looking For.
Must Have
3+ years in an IT role at a startup or small company, Demonstrated comfort operating as a team of one, Hands-on experience with the modern startup tech stack, Experience supporting a remote and distributed workforce alongside an onsite team, Direct experience as part of a SOC 2 Type 2 audit cycle, A service mindset, Comfort with ambiguity
Nice to Have
Working knowledge of networking fundamentals, Light scripting (Python, Bash, AppleScript) for automation of repetitive tasks, Prior exposure to a hardware, robotics, or consumer technology company
What You'll Do.
Own the day-to-day IT experience
Run the helpdesk function
Provide white-glove support
Manage the full hardware lifecycle
Maintain endpoint security
Own the administration
and account management
Partner with teams adopting new tools
Manage HRIS integrations
Own the company's SOC 2 Type 2 program
Build and maintain access controls
Handle confidential and sensitive information
Manage relationships with IT vendors
Partner with engineering
Partner with engineering and operations teams
How You'll Work.
Team & Collaboration
Work directly with leadership, the People team, and partners across the business; Partner with teams adopting new tools; Manage HRIS integrations and the data flows that connect People, Finance, and IT systems; Partner with the team to ensure successful audits; Partner with engineering, operations, and the People team on company-wide initiatives; For issues touching partner-facing software or platforms, partner with the engineering and operations teams
Full Job Description
Aescape is a New York–based technology company building the future of recovery. Through intelligent, precision bodywork, Aescape delivers personalized experiences that adapt to every body—turning recovery into a consistent, outcomes-driven practice so people can move better, recover faster, and feel their best every day. By combining real-time body intelligence, advanced robotics, and proprietary software designed to improve with every session, Aescape transforms recovery from an occasional service into a scalable, measurable system—setting a new standard for modern wellness. Aescape powers recovery across leading fitness, hospitality, and wellness environments and is backed by Valor Equity Partners, BroadLight Capital, and Mecha Ventures. For more information, visit www.aescape.com http://www.aescape.com. Aescape is looking for an IT Manager to own the systems and infrastructure that keep our team running. This is a hands-on role for someone who has been the IT person at a small company before. You'll be the single point of accountability for IT at Aescape: end-user support, equipment lifecycle, account and systems administration, and the connective tissue across the tools every team relies on. You'll work directly with leadership, the People team, and partners across the business, and you'll report to our Head of People. If you've ever been the person everyone in a startup turns to when something tech-related needs to actually work, this is your role. WHAT YOU’LL DO End-User Support and Onboarding - Own the day-to-day IT experience for the team: new-hire equipment provisioning, account setup, onboarding sessions, and offboarding (account decommissioning, drive transfers, asset retrieval). - Run the helpdesk function. Triage and resolve laptop, peripheral, software, conferencing, and access issues across the team. Most requests are time-sensitive. - Provide white-glove support to the executive team when needed. Equipment and Endpoint Management - Manage the full h
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