Lumos
Fiber Optic internet
ITJr.Engineer-SupportTechnician
Neural analysis suggests this role is
optimal for Entry candidates.
“IT Jr. Engineer - Support Technician at Lumos. Skills: Technical Support, Troubleshooting, Hardware/Software Installation. Provide on-site technical support. Resolve tickets”
What You'll Achieve.
keeping our operations running smoothly at all times; ensure Lumos stays connected and productive every day of the year; ensuring service levels for callback and resolution times are met; ensuring completion within allotted make policy decisions and exceptions with management approval
Industry & Context.
go-to problem solver; assess priority and ownership; resolve tickets; escalate when needed; troubleshoot and resolve issues; find solutions
Participating in a rotating on-call schedule, address critical after-hours issues, Deliver new PCs and equipment to remote locations, require long-distance travel, occasional overnight stays, Travel to Lumos locations as needed, Work in office, field, and construction site environments, various weather conditions, Physical Requirements: Regular use of computers, phones, and standard IT equipment, Ability to move and transport equipment weighing up to 50 lbs, Frequent standing, walking, bending, and reaching, Applicant Eligibility Notice: Applicants must be at least eighteen (18) years of age
What They're Looking For.
Must Have
High school diploma or equivalent, Minimum of 2 years working as an IT Technician or in a similar technical support role, Microsoft networking, Cisco networking, Microsoft Office applications, Logical hardware and software troubleshooting abilities, IP phone systems, iOS and Android devices, LAN/WAN troubleshooting skills
Nice to Have
Associates degree, Microsoft Certified Professional (MCP) in Windows 11, CompTIA A+ Certification, CompTIA Network+ Certification, customer service orientation, Basic project management skills, Self-motivated, able to work effectively with minimal supervision
What You'll Do.
Provide on-site technical support
Relocate existing hardware
Deliver new PCs and equipment
Install new hardware or software
Add functionality through peripherals
Install and configure hardware/software
Provide basic end-user training
Respond to support calls and tickets
Troubleshoot and resolve issues
Escalate to appropriate department or vendor
Collaborate with manufacturers
Coordinate with repair vendors
Work with non-ITS teams
Provide technical guidance
Assist with complex problem resolution
Maintain and manage user accounts
Enforce security policies
Investigate violations
Oversee day-to-day operations
Manage project timelines
Make policy decisions
Control system access
Handle escalations or service complaints
How You'll Work.
Team & Collaboration
Provide guidance to Helpdesk team; Work with non-ITS teams; Provide technical guidance and field leadership to PC Technicians; Build positive relationships across teams
Process & Methodology
Basic project management skills, task prioritization, meeting deadlines, Manage project timelines, ensure completion within allotted, make policy decisions and exceptions
Full Job Description
Lumos is now hiring a full-time IT Jr. Engineer – Support Technician who will be the go-to problem solver for our teams across all locations. In this dynamic role, you’ll provide both hands-on and remote technical support for PCs, printers, phones, and peripherals, as well as manage proprietary systems in Engineering, Telecom, and Corporate Security. You’ll serve as the first point of contact for technical issues, assess priority and ownership, resolve tickets, and escalate when needed—while offering Tier 2 expertise and guidance to our Helpdesk team. This position plays a vital role in keeping our operations running smoothly at all times, including participating in a rotating on-call schedule to address critical after-hours issues. You’ll also manage user accounts, maintain documentation, provide application training, and support IT aspects of new projects, facility moves, and equipment setups. From installing edge network devices to mentoring teammates, you’ll help ensure Lumos stays connected and productive every day of the year. Company Summary Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before. We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide. Our Mission and Values At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for familie
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