Blip Global
ITJrAnalyst
“IT Jr Analyst at Blip Global. Skills: IT technical support, Infrastructure Support, Automation, ITSM. Handle requests, incidents, and tasks. Provide IT support”
What You'll Achieve.
ensuring SLA compliance; maintaining excellence in service delivery; ensuring optimal usage; compliance with acquisition requirements; native integration with other contracted solutions; ensure the ecosystem remains secure and up to date; delivering high-quality results; focus on deadlines and KPI generation; provide the best digital experience for Blippers
Industry & Context.
Critical thinking to identify failure patterns and propose lasting process improvements; latency troubleshooting; mitigate office infrastructure issues
What They're Looking For.
Must Have
Bachelor's degree completed or in progress in Computer Science, Information Systems, Network Engineering, or related fields, Previous experience in IT technical support (desktop support, N1/N2 support, Windows/macOS operating systems), Basic to intermediate knowledge of Computer Networking concepts (TCP/IP, DNS, DHCP, latency troubleshooting, corporate Wi-Fi networks), Basic to intermediate knowledge of Security (Firewalls, VPN), Familiarity with cloud productivity and collaboration tools administration (e. g. , Google Workspace, Microsoft 365, Slack, Freshworks, Notion, etc.), Understanding of ITSM best practices based on ITIL (Incident, Request, and Asset Management), Basic knowledge or scripting/programming logic (Python, PowerShell, Bash, or No-Code/Low-Code tools) focused on task automation
Nice to Have
Knowledge of MDM (Mobile Device Management) tools for laptop management (e. g. , Jumpcloud, Intune, Kandji), Basic IT certifications (ITIL Foundation, Google IT Support, AZ-900, basic CCNA, etc.)
What You'll Do.
Execute and improve onboarding/offboarding processes
Identify improvements in support workflows
Act as technical owner of IT tools
Provide second-level technical support
Monitor and mitigate infrastructure issues
Create and maintain automations
Participate in infrastructure demands and projects
Share acquired knowledge
Provide analytical and operational support
How You'll Work.
Team & Collaboration
Collaborating directly with responsible teams on complex support demands; Share acquired knowledge by providing occasional training to other team areas; Supporting the onboarding of new members; Actively participate in internal infrastructure demands and projects
Communication Scope
Ability to explain technical terms in a simple way; document processes thoroughly
Process & Methodology
keeping project backlogs up to date, focus on deadlines and KPI generation
Applying for this IT Jr Analyst role?
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