ITInfrastructureandOperationsTechnicianEMEA

## Your Responsibilities Responsibilities (Primary - 65% of time spent) Perform first and second level diagnostics; investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment with varying levels of urgency, collaborating with engineers as necessary, ensuring SLAs are met and critical issues managed. Lead, maintain, and partner with outside teams to enhance services relative to the following client technologies and services: Client deployment solutions Microsoft Active Directory accounts, (provisioning and de-provisioning) Client Endpoint Protection Services VPN access Collaboration and Communication accounts and services (Teams clients and Teams enabled conference rooms, email, CRM, Voice/VoIP) Client systems (workstations, laptops, mobile devices, product fulfillment devices,) Mobile device management Jira Service Management (ticketing systems) Contribute ideas and solutions to make technology and processes work better for our customers. Enter accurate and current case documentation for all assigned incidents and requests. Document corporate technology assets, standard operating procedures and access request forms. Onboard new employees with hardware, peripherals and access Sourcing new IT services & equipment vendors locally as needed. IT equipment and software (client and network) procurement locally IT equipment wiping & recycling. Represent the Service Desk in meetings or projects where information or requirement gathering is needed, to ensure the team and end users get what is needed for any new technology or systems. Manages the intake of new Service Desk work, through project teams. Identify and, where appropriate, develop internal documentation or knowledge for the team &/or our end users. Perform other systems administration and service management duties as necessary or assigned to meet the needs of the company. EMEA additional responsibilities (35% of time spent) Responsible for ensuring effective local, IT rela