K2 Space
space
ITHelpdeskTechnician
“IT Helpdesk Technician at K2 Space. Skills: IT support, field technician, building and imaging PCs and Macs, structured cabling, conference room AV systems, video conferencing platforms, networking basics, Microsoft 365, Windows, MacOS. Build, image, configure, and deploy desktop and laptop systems for new hires and hardware refresh cycles. Run and terminate structured cabling (Cat6/Cat6A) for workstations, access points, IP cameras, and other networked devices”
Industry & Context.
diagnosing and resolving hardware, software, and connectivity issues
Comfortable working in tight spaces, on ladders, and in raised-floor or drop-ceiling environments, Ability to lift and carry up to 50 lbs (servers, monitors, UPS units), Comfortable working on ladders and in overhead ceiling spaces, Ability to crouch, kneel, and work in confined spaces (under desks, in closets, in data rooms), Access to information and items controlled by U. S. export control regulations, including ITAR, Must be a "U. S. person" as defined by 22 C. F. R. § 120.15 or otherwise eligible for a federally issued export control license
What They're Looking For.
Must Have
2+ years of experience in a hands-on IT support or field technician role, Demonstrated experience building and imaging Windows PCs and Macs and deploying them in a corporate environment, Working knowledge of structured cabling standards and experience running, terminating, and testing Cat6/Cat6A cable, Familiarity with conference room AV systems and video conferencing platforms (Zoom Rooms, Microsoft Teams Rooms ), Solid understanding of networking basics — switches, patch panels, VLANs, Wi-Fi access points, and PoE devices, Experience supporting and troubleshooting Microsoft 365, Windows 10/11, MacOS, and common business applications (Slack, Zoom, etc), Comfortable working in tight spaces, on ladders, and in raised-floor or drop-ceiling environments, Ability to lift and carry up to 50 lbs (servers, monitors, UPS units), Comfortable working on ladders and in overhead ceiling spaces, Ability to crouch, kneel, and work in confined spaces (under desks, in closets, in data rooms), Must be a "U. S. person" as defined by 22 C. F. R. § 120.15 or otherwise eligible for a federally issued export control license
Nice to Have
Iru and Intune MDM experience is a plus
What You'll Do.
and deploy desktop and laptop systems for new hires and hardware refresh cycles
Run and terminate structured cabling (Cat6/Cat6A) for workstations
and other networked devices
and troubleshoot conference room AV systems including displays
video conferencing equipment (Zoom Rooms
Set up and support peripheral equipment — monitors
Perform physical rack installation of networking and server maintain clean and organized server rooms and IDF/MDF closets
Respond to on-site IT support requests
diagnosing and resolving hardware
and connectivity issues
Work with IT Leadership to build out and deploy an asset management system for current and future hardware
and desk reconfigurations from an IT infrastructure perspective
Coordinate with vendors and facilities teams for equipment deliveries
Document completed work
and equipment configurations clearly and consistently
How You'll Work.
Team & Collaboration
Work with IT Leadership; Coordinate with vendors and facilities teams
Communication Scope
communicate clearly
Process & Methodology
ability to manage multiple open tickets and hardware requests simultaneously
Applying for this IT Helpdesk Technician role?
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ANONYMOUS · UNFILTERED
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