EOS IT Solutions
Technology and Logistics
ITHelpdeskTechnician
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Helpdesk Technician at EOS IT Solutions. Skills: Helpdesk Operations, Technical Support, Customer Service. Providing technical support to our internal and external stakeholders. Resolving issues promptly”
What You'll Achieve.
Ensuring the smooth and efficient operation of our organization's information technology infrastructure; Maintaining a high level of customer satisfaction; Contributing to the overall success of our IT department and the company as a whole
Industry & Context.
Excellent problem-solving skills
What They're Looking For.
Must Have
3-6+ years of proven experience in a helpdesk or technical support role, understanding of Apple operating systems, software applications, and network systems, Ability to communicate and write proficiently in a corporate environment
Nice to Have
Technical certification or bachelor's degree in IT-related field, Familiarity with IT service management (ITSM) and helpdesk software
What You'll Do.
Providing technical support to our internal and external stakeholders
Resolving issues promptly
Maintaining a high level of customer satisfaction
Processing of laptop replacement queue
First point of contact within Global Service Desk (GSD) support channels
Respond to common technical difficulties
training and guidance requests
Monitoring and actioning appropriate ITHELP Jira queues
Software Provisioning / Deprovisioning
Adherence to standard escalation processes for IT tickets
Adherence to standard ticket handling practices
Google Workspace Administration
Laptop imaging and set up for new and existing employees
Ensure Standard Operation Principles (SOPs) are followed
Primary ownership of cadenced office desk workspaces for peripheral testing
replacement and general tech readiness
Other IT/Helpdesk support as needed
How You'll Work.
Team & Collaboration
Ability to work in a team-oriented environment
Communication Scope
Ability to communicate and write proficiently in a corporate environment; Excellent communication skills
Full Job Description
WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. POSITION OVERVIEW: As a Helpdesk Specialist, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology infrastructure. You will be responsible for providing technical support to our internal and external stakeholders, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise and dedication will contribute to the overall success of our IT department and the company as a whole. WHAT YOU’LL DO: Helpdesk Operations: Processing of laptop replacement queue. First point of contact within Global Service Desk (GSD) support channels including (but not limited to) ITSM ticketing platforms, Slack support channels (as determined by GSD leadership), and in-office walk-up support. Respond to common technical difficulties, training and guidance requests from user base involving desktop/laptop hardware and software/applications Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD Software Provisioning / Deprovisioning within scope/access constraints of role within GSD Adherence to standard escalation processes for IT tickets Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields) Slack Administration (within role access constraints) Google Workspace Administration (within role access constraints) Laptop imaging and set up for new and existing employees.
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