BD Diesel Performance
Tech / AI / Software
ITHelpdeskTechnician
“IT Helpdesk Technician at BD Diesel Performance. Skills: IT support, Hardware maintenance, Software maintenance, User account management, Documentation, IT inventory management, Security and compliance, Remote support, User training. Provide first-level technical support to employees via phone, email, or in person. Troubleshoot hardware, software, and network issues”
Industry & Context.
Excellent problem-solving skills
Must be legally authorized to work in Canada
What They're Looking For.
Must Have
Proven experience in a similar IT support role, Must be legally authorized to work in Canada
Nice to Have
High school diploma or Bachelor's degree or technical certifications in IT-related fields are a plus, IT certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus
What You'll Do.
Provide first-level technical support to employees via phone
Troubleshoot hardware
Diagnose and resolve technical problems promptly and effectively
Escalate complex issues to higher-level support when necessary
and maintain computer hardware and peripherals
and troubleshoot software applications
Perform routine system updates and maintenance tasks
and terminate user accounts and access permissions
Reset passwords and assist users with account-related issues
Maintain accurate records of support requests and resolutions
Document common technical issues and develop knowledge base articles for self-help
Maintain an inventory of IT equipment and software licenses
Assist in implementing and enforcing IT security policies and best practices
Ensure compliance with company policies and relevant regulations
Provide remote support to employees working from off-site locations
Assist with remote access setup and troubleshooting
Assist in training employees on IT tools and best practices
Stay updated on the latest technology trends and developments
How You'll Work.
Team & Collaboration
Ability to work independently and as part of a team
Communication Scope
Excellent communication skills
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