ITHelpdeskSupportSpecialist

## Position Summary JVS-Boston is seeking a reliable, customer-focused, and technically proficient IT Helpdesk & Support Specialist to provide day-to-day IT support in a Windows-based environment. This mid-level role combines desk-side support, application troubleshooting, and technical operations, ensuring that staff and participants have reliable access to the technology and systems they need. The position is primarily on-site in our Downtown Boston office, with occasional travel to nearby JVS locations ## Primary Responsibilities End-User Support: Provide Tier 1 and Tier 2 technical support to staff through desk-side, phone, and remote assistance. Troubleshoot Windows laptops, desktops, mobile devices, printers, and peripherals. Support and troubleshoot Office 365 applications Application & Platform Support: Zoom: meetings, webinar setup, and integration troubleshooting. Docusign: account access, document routing, and user training. Verkada: user access management, camera/system connectivity. Microsoft Teams: meetings, collaboration, and training support. Accounts & Device Management: Perform new user setup including account creation, workstation prep, and peripheral configuration. Manage user accounts in Active Directory and Microsoft 365 (account provisioning, password resets, permissions). Support software installation, patching, license management, and device imaging. Assist with Mobile Device Management (MDM) where applicable. Networking & Systems: Troubleshoot network connectivity issues (Wi-Fi, DHCP, DNS, and Ethernet). Collaborate with senior IT staff on infrastructure projects and system upgrades. Ensure compliance with IT security policies, including backup and recovery procedures. AV & Event Support: Configure and support AV systems, projectors, conference room technology, and presentations. Provide technical support during events, meetings, and training sessions. Operations & Documentation: Track assets, manage IT inventory, and assist with procuremen