Lightricks
AI-first company creating next-generation content creation technology
ITHelpdeskSpecialist
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“IT Helpdesk Specialist at Lightricks. Skills: Help Desk / IT Support, Hardware troubleshooting, Software troubleshooting, User issue resolution, Ticketing system management, Networking basics, AI tools for support. Provide day-to-day technical support for employees (hardware, software, and applications). Troubleshoot and resolve issues related to laptops, peripherals, operating systems, company systems and applications”
Industry & Context.
Troubleshoot and resolve issues; Helping others overcome technical challenges; Continuously finding smarter, more efficient ways to solve problems
What They're Looking For.
Must Have
1+ year experience in a Help Desk / IT Support role (or equivalent experience), Hands-on experience troubleshooting hardware, software, and user issues, Experience supporting video conferencing tools (e. g. , Zoom, Google Meet), Familiarity with networking basics (DHCP, DNS, SMB, LDAP, etc. ), Familiarity with AI tools (e. g. , ChatGPT, Claude or similar) to improve troubleshooting, automation, and support workflows, Experience with macOS and/or Windows environments, Ability to manage and prioritize multiple support tickets, Fluent in English (written and spoken)
Nice to Have
Experience with at least one IT service point support platform (FreshService, OTRS, ZenDesk, etc. ), Extensive knowledge of Mac and experience with iOS
What You'll Do.
Provide day-to-day technical support for employees (hardware
Troubleshoot and resolve issues related to laptops
company systems and applications
Manage and prioritize incoming support requests through a ticketing system
Guide and support employees through technical issues in a clear
and professional manner
Set up and maintain user accounts
including password resets
and access management
Onboard and offboard employees (account setup
equipment provisioning)
Maintain and update internal documentation
and knowledge base articles
How You'll Work.
Team & Collaboration
Supporting employees across Lightricks; Collaborative mindset
Communication Scope
Ability to explain technical issues to non-technical users; Fluent in English (written and spoken)
Process & Methodology
Manage and prioritize multiple support tickets
Full Job Description
We’re looking for a Help Desk Specialist to join our IT team, supporting employees across Lightricks and help them overcome any IT end-related issues they might be having. You’ll be the first point of contact for technical issues, troubleshooting hardware, software, and company systems, while supporting onboarding, off-boarding, and day-to-day IT needs. You’ll also maintain IT equipment and help improve internal support processes, including leveraging tools and automation to work more efficiently. This role is ideal for someone who is organized, proactive, and takes pride in delivering excellent end-user support. You enjoy building strong working relationships, helping others overcome technical challenges, and continuously finding smarter, more efficient ways to solve problems - including using modern tools and AI to improve how work gets done. What you will be doing Provide day-to-day technical support for employees (hardware, software, and applications) Troubleshoot and resolve issues related to laptops, peripherals, operating systems, company systems and applications Manage and prioritize incoming support requests through a ticketing system Guide and support employees through technical issues in a clear, patient, and professional manner Set up and maintain user accounts, including password resets, permissions, and access management Onboard and offboard employees (account setup, equipment provisioning) Maintain and update internal documentation, user guides, and knowledge base articles Your skills and experience 1+ year experience in a Help Desk / IT Support role (or equivalent experience) Hands-on experience troubleshooting hardware, software, and user issues Experience supporting video conferencing tools (e.g., Zoom, Google Meet) Familiarity with networking basics (DHCP, DNS, SMB, LDAP, etc.) Familiarity with AI tools (e.g., ChatGPT, Claude or similar) to improve troubleshooting, automation, and support workflows Experience with macOS and/or Windows environments
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