Tamara
fintech
ITHelpdeskEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Helpdesk Engineer at Tamara. Skills: IT Helpdesk support, Google Workspace support, Slack support, Conferencing tools support, Identity and Access Management, IT hardware asset management, Procurement. Set up new hire computers and ensure appropriate systems access. Provide general helpdesk support for all company systems”
What You'll Achieve.
ensuring team members have a seamless and secure experience across hardware, software, and collaboration tools; contributing to a scalable and secure IT infrastructure; operational efficiency; data security; efficient usage
Industry & Context.
problem solver; resolving technical issues
What They're Looking For.
Must Have
2–4 years of IT helpdesk or IT support experience, Experience supporting Google Workspace, Slack, and standard business software applications, Working knowledge of identity and access management best practices, Prior experience in IT hardware asset management and procurement, Ability to manage onboarding/offboarding processes efficiently, Comfortable working in both in-person and remote support scenarios
Nice to Have
Experience documenting IT processes and building help guides is a plus
What You'll Do.
Set up new hire computers and ensure appropriate systems access
Provide general helpdesk support for all company systems
Manage and support virtual and physical conferencing setups
Administer enterprise software and productivity tools
Maintain IT hardware inventory and manage the procurement process
Lead IT onboarding sessions for new employees
Implement and optimize IT systems and processes
Drive the rollout and implementation of new tools
Manage vendor relationships
oversee licensing needs
Document all IT-related activities and build internal knowledge bases and guides
How You'll Work.
Team & Collaboration
supporting Tamara’s technology environment; ensuring team members have a seamless and secure experience; go-to person for resolving technical issues; contributing to a scalable and secure IT infrastructure; team player; building foundations for a growing team
Communication Scope
empathetic communicator; communication skills
Full Job Description
About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. Your role We're seeking an IT Helpdesk Engineer to join our team. As an IT Helpdesk Engineer, you will play a vital role in supporting Tamara’s technology environment, ensuring team members have a seamless and secure experience across hardware, software, and collaboration tools. You will be the go-to person for resolving technical issues, managing assets, and supporting new technology rollouts—contributing to a scalable and secure IT infrastructure. You are a problem solver, empathetic communicator, and team player who thrives in a fast-moving environment. You bring a hands-on approach to IT support while building strong foundations for a growing team. You are also excited by the possibilities of AI in IT support — from automating common troubleshooting steps to improving response times and self-service capabilities using tools like ChatGPT, Google Gemini, and other AI-powered assistants. You constantly explore how AI can improve day-to-day IT operations and reduce manual workloads. Your responsibilities Set up new hire computers and ensure appropriate systems access is available by their first day. Provide general helpdesk support for all company systems, including laptops, Google Workspace, Slack, video conferencing tools, and networked printers. Manage and support virtual and p
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