Inspired Thinking Group (ITG)
Marketing and Advertising
ITHelpdeskCoordinator
“IT Helpdesk Coordinator at Inspired Thinking Group (ITG). Skills: Coordination, Organisation, Communication, Asset management. Coordinate IT equipment logistics for starters and leavers. Manage international equipment collections and deliveries”
What You'll Achieve.
Asset register accuracy maintained; Starter and leaver device logistics completed on time; Stock levels proactively managed; Licence and seat requests processed within agreed timescales; Administrative tasks actioned promptly; Positive feedback on coordination and communication quality
Industry & Context.
What They're Looking For.
Must Have
Outstanding organisational skills, Ability to manage multiple concurrent workstreams, Track assets, orders, and requests across several office sites, Coordination and communication abilities, Confident liaison with internal teams, Confident liaison with external suppliers, Proactive and self-motivated, High attention to detail, Written communication skills, Ability to produce clear emails, status updates, and documentation, Collaborative and approachable manner, Ability to work effectively as part of a close-knit IT team, Ability to manage and prioritise a varied workload in a fast-paced environment, Proficient with standard business software including Microsoft 365 (Outlook, Excel, Teams), Basic familiarity with IT concepts such as hardware asset management, software licensing, and procurement, Basic understanding of technology procurement processes
Nice to Have
Prior experience in an IT administration, IT coordination, or IT helpdesk support role, Familiarity with asset management systems such as SnipeIT or similar ITAM tools, Experience using helpdesk ticketing platforms, particularly Halo ITSM, Experience using project or task management tools such as Monday. com, Exposure to mobile device management portals or SIM provisioning platforms, Experience coordinating supplier relationships or managing procurement administration, Understanding of GDPR considerations in the context of device handling and data destruction
What You'll Do.
Coordinate IT equipment logistics for starters and leavers
Manage international equipment collections and deliveries
Maintain device stock levels across locations
Monitor leaver volumes to predict stock needs
Administer Asset Management System (SnipeIT)
Maintain accurate asset register
Manage equipment recycling process
Initiate and progress hardware and peripheral orders
Source and order equipment via approved suppliers
Manage procurement administration for IT equipment
Administer mobile management portal
Coordinate mobile device provisioning and return
Handle software licence and seat requests
Maintain licence assignment records
Contact repair vendors for device repairs
Track repair progress
Build and maintain vendor relationships
Review helpdesk ticket queue for administrative tasks
Take ownership of non-technical work
Maintain professional communication with stakeholders
How You'll Work.
Team & Collaboration
Liaise with HR, line managers, and individuals for equipment logistics; Work closely with IT Service Technicians to offload administrative tasks; Coordinate with HR Team for starter and leaver device logistics; Liaise with Procurement Team for hardware and peripheral orders; Seek approval from Commercial Team for software licence requests; Build and maintain effective working relationships with key external vendors
Communication Scope
Written communication skills; Clear emails; Status updates; Documentation; Professional communication
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