ITHelpDeskTier1

## Description Siepe is a fast-growing technology company headquartered in Dallas, TX – focused on helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the visibility, speed, and confidence they need to make better decisions – faster.    Our platform delivers a unified source of truth that empowers our clients with real-time, actionable insights. We don’t just serve the industry – we help modernize it!    Siepe is profitable, privately held, and growing fast. We offer more than just competitive pay and great benefits—we offer the chance to do impactful work alongside sharp, driven teammates in a culture that rewards curiosity, initiative, and follow-through. Whether you come from finance, tech, or are charting a new path, you’ll find meaningful problems to solve, real ownership, and the momentum to grow your career with purpose.  ## What You'll Be Doing Delivering white glove service for support requests for end users, workstations, conference rooms, and any other IT managed resources Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams supporting our client both as front-line Service Desk support, dedicated onsite support, and on implementation projects Install, configure, and support local desktop applications in a Windows based environment Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors) Monitor ticketing systems for inbound support requests, ensuring timely acknowledgment and response in accordance with defined SLAs Monitor infrastructure and system alerts across all monitoring platforms, identifying, investigating, and escalating issues as required Perform system health checks following a detailed checklist to verify the status of critical systems and services, addressing or escalating issues as necessary Execute routine maintenance tasks as directed, ensuring adherenc