Tactacam
Technology
ITHelpDeskTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Help Desk Technician at Tactacam. Skills: IT Help Desk, Desktop Support, Hardware Troubleshooting. Provide timely support. Manage and resolve tickets”
Industry & Context.
Troubleshooting; Solving technical challenges
Early start 7:00 AM, On-call rotation
What They're Looking For.
Must Have
Associate's or Bachelor's degree, Equivalent hands-on work experience, Proven IT Help Desk experience, Proficiency supporting Windows, Proficiency supporting macOS, Proficiency supporting ChromeOS, Hardware skills, Hands-on RMA processing, Component-level repair, Excellent written communication, Excellent verbal communication, High attention to detail, Experience with ticketing systems, Highly organized, Manage multiple priorities, Team player mentality, Positive can-do attitude, Comfortable with mixed user base, Adapt communication style, Willingness to work early start, Participate in on-call rotation
Nice to Have
Zendesk experience strongly preferred, Familiarity with Okta, Familiarity with Jamf, Familiarity with Microsoft Intune, Familiarity with Google Workspace, Familiarity with Slack, Familiarity with network protocols, Familiarity with shipping platforms
What You'll Do.
Provide timely support
Manage and resolve tickets
Ensure prompt follow-through
Log and track requests
Maintain ticket records
Ship new hire computers
Receive returned hardware
Inventory returned hardware
Process returned hardware
Perform RMA processing
Perform hardware repair
Provide Tier 1/2 troubleshooting
Create knowledge base articles
Update knowledge base articles
Participate in on-call rotation
Deliver outstanding customer service
Collaborate with team
How You'll Work.
Team & Collaboration
IT Help Desk team; Solutions-focused department
Communication Scope
Translate technical concepts; Written communication; Verbal communication
Full Job Description
Company Overview: Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience. With over 1,000,000 active customers, we continue to push the boundaries of technology, design, and functionality. Our team is passionate about developing cutting-edge products, and we offer exciting opportunities for career growth in a dynamic, fast-paced environment. Job Overview: We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting over 500 employees and contractors across both onsite and remote environments. Reporting day to day to the IT Help Desk Lead, you will play an essential role in keeping our team connected, equipped, and productive — no matter where they are. If you thrive in a fast-paced environment, take pride in outstanding customer service, and love solving technical challenges, we want to hear from you. Responsibilities: Start each day at 7:00 AM to provide timely support for remote employees across multiple time zones as well as onsite staff. Manage and resolve tickets in the Help Desk queue (Zendesk), ensuring prompt follow-through and clear communication at every step. Log and track walk-up requests, maintaining accurate and up-to-date ticket records. Meticulously prepare, configure, and ship new hire computers as part of the onboarding process — attention to detail is critical. Set up computer workstations for both onsite team members and remote employees, ensuring a seamless Day 1 experience. Receive, inventory, and process returned hardware during offboarding, maintaining accurate records in the Asset Management System. Perform RMA processing and hands-on hardware repair work as needed. Provide Tier 1/2 Help Desk troubleshooting for Windows, MacBooks, and Chromebooks. Create and update knowledge base articles to empower end users a
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