Spektrum
aerospace and defence
ITHelpDeskTechnician
“IT Help Desk Technician at Spektrum. Skills: IT Help Desk support, Windows client support, Active Directory management, ITSM ticketing system management, Hardware, software, and network troubleshooting. Provide First and second level support to End users for daily business and Exercises/Operations Preparation.. Manage Incidents, Fulfilment Requests and Changes on the ITSM ticketing system.”
What You'll Achieve.
Document, track, and resolve IT support tickets within the established SLAs.
Industry & Context.
analytical and problem-solving skills.; Troubleshoot and resolve hardware, software, and network issues related to Windows clients.; Troubleshoot performance-related issues.
Some travel to other NATO sites may be required, Valid National or NATO Secret personal security clearance
What They're Looking For.
Must Have
Minimum of 3-5 years of experience in supporting IT end users’ devices, hardware and software., Proven experience as system administrator, particularly with Windows clients., Proficiency in troubleshooting hardware, software, and network issues., Knowledge of Active Directory, Group Policy, and Windows Update management., Familiarity with IT best practices (ITIL) and tools., Experience with IT service management (ITSM) tools., Experience with SCCM/Configuration Manager for deployment of: Windows Baseline, Applications and Patches., Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent., Experience with remote desktop support tools and virtualization environments., Working knowledge of ITIL processes and procedures, Analytical and problem-solving skills., Proficiency in scripting languages (e.g., PowerShell, Bash)., Knowledge of IT security best practices.
Nice to Have
CompTIA Network+ or Security+., A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred., English language skills according to NATO STANAG 6001: Listening (3); Speaking (2); Reading (3); and Writing (2) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level)
What You'll Do.
Provide First and second level support to End users for daily business and Exercises/Operations Preparation.
Fulfilment Requests and Changes on the ITSM ticketing system.
Troubleshoot and resolve hardware
and network issues related to Windows clients.
and resolve IT support tickets within the established SLAs.
Assist users with password resets
and access permissions.
Provide guidance and training to end-users on IT systems and software.
Escalate unresolved issues to appropriate support levels
and maintain Windows operating systems (e.g.
Windows 11) and applications on users’ workstations using the deployment/configuration tools available (e.g SCCM).
Manage Active Directory accounts
including user creation
Monitor system performance and troubleshoot performance-related issues.
Deploy and update patches
and antivirus definitions.
Assets management: Maintain an inventory of hardware and software assets.
Provide support for peripheral devices such as printers
Provide support to VTC systems
Assist with troubleshooting and resolving network connectivity issues.
Coordinate with network teams for configuration or changes affecting Windows clients
Ensure compliance with IT security policies and procedures.
Conduct regular checks to ensure Windows clients are protected against malware and unauthorized access.
Assist in responding to and mitigating security incidents involving client systems.
Create and maintain documentation for standard operating procedures (SOPs)
Operating Instructions (SOIs) and troubleshooting guides.
Provide regular status updates and reports on ongoing IT tasks and projects
Conduct training sessions and create materials to help users better utilize IT systems.
Provide proactive tips and best practices for using Windows-based tools effectively
How You'll Work.
Team & Collaboration
Ability to work independently and as part of a team.; Coordinate with network teams for configuration or changes affecting Windows clients
Communication Scope
communication and interpersonal skills for user support and training; Excellent communication and interpersonal skills.
Process & Methodology
Ability to prioritize tasks and meet deadlines.
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