NOLA Public Schools
Education
ITHelpDeskTechnician
“IT Help Desk Technician at NOLA Public Schools. Skills: End-user support, Help desk tickets, Hardware/software troubleshooting. Provide end-user support. Resolve hardware and software issues”
What You'll Achieve.
Resolve hardware and software in a timely and professional manner; Reduce frequent help desk tickets
Industry & Context.
Troubleshoot basic networking; Conflict resolution
Use motor coordination with finger dexterity, Exert physical effort in handling objects more than 30 pounds, Exposed to physical occupational risks, Exposed to physical environment which involves dirt, odors, noise, weather extremes
What They're Looking For.
Must Have
Associate's degree or 48 hours of college credited hours, Minimum of three years of experience working in help desk, network set-up, Demonstrated computer competency in a wide spectrum of functions such as Microsoft Office Suite, Outlook, Windows, and Munis
What You'll Do.
Provide end-user support
Resolve hardware and software issues
Respond to help desk tickets
Update ticket statuses
Assist with re-imaging hardware
Assist with maintaining inventory
Provide one-on-one user training
Develop user capacity to self-diagnose
Maintain accurate inventory of site assets
Prepare monthly report
Suggest operational changes
Attend appropriate trainings
How You'll Work.
Team & Collaboration
Work with the Information Technology Help Desk Coordinator; Work well with technical and non-technical
Communication Scope
Excellent written and oral
Applying for this IT Help Desk Technician role?
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