BC Tech Pro
Information Technology And Services
ITHelpDesk
“IT Help Desk at BC Tech Pro. Skills: troubleshooting and repair activities, end-user desk side support, customer service. Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.. Provides support to client identified VIPs”
What You'll Achieve.
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Industry & Context.
basic and moderately complex troubleshooting and repair activities
Ability to lift and or move various computer equipment up to 50 lbs., Must own a basic repair kit, This is a full-time, onsite position., This position is open to all US citizens over 18.
What They're Looking For.
Must Have
technical school certification or equivalent of 2-4 years of relevant experience, Knowledge of relevant software and hardware systems, Understanding of ITIL methodologies, Ability to follow instructions and processes with minimal instruction, Ability to lift and or move various computer equipment up to 50 lbs., Must own a basic repair kit
Nice to Have
A+ certification is desired, Maintain all required OEM Certifications as directed by Management, May require additional customer-specific certifications or training as required
What You'll Do.
Performs basic and moderately complex troubleshooting and repair activities
typically associated in an end-user environment
including but not limited to PC’s
tablets and printers.
Provides support to client identified VIPs
Responds to change management requests including installing new PC equipment
providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
How You'll Work.
Team & Collaboration
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Communication Scope
Excellence in communication; oral, written and interpersonal skills; Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
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