ITHelpDesk

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. * This is a full-time, onsite position. * Benefits include Health, Dental Vision and 401k. * Pay rate is $20.50 per hour Responsibilities: * Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers. * Provides support to client identified VIPs * Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. * Perform Install/Move/Add or Change (IMAC) activities. * Perform all assigned desk-side support activities * Display outstanding technical and professional services skills at all times * Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines * Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair * Understands and follows all documented service operations policies and procedures. * Other duties or certifications may be assigned to meet business needs ## Qualifications Education and Experience: * Typically requires technical school certification or equivalent of 2-4 years of relevant experience * Certifications and/or Qualifications: * Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software and hardware systems * Understanding of ITIL methodologies * A+ certification is desired * May require additional customer-specific certifications or training as required Skills: * Excellence in communication and customer-facing skills * Strong oral, written and interpersonal skills * Ability to follow instructions and processes with minimal instruction * Ability to l