Toast
Technology
ITHelpDeskAnalyst
“IT Help Desk Analyst at Toast. Skills: IT Help Desk, Asset Management, Meeting Room Tech. Receive incidents and requests. Log incidents and requests”
What You'll Achieve.
Meet SLA targets
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
2-4 years IT support experience, Experience with macOS, Windows, Linux, Experience with Google Workspace, Experience with Microsoft 365, Experience with Active Directory / Azure AD, Experience with endpoint management tools, Hands-on hardware experience, Proficiency in ServiceNow, Proficiency in Jira, Networking fundamentals knowledge, Familiarity with AV systems, Familiarity with video conferencing platforms, Basic asset management knowledge
Nice to Have
CompTIA A+ or equivalent, ITIL Foundation v4
What You'll Do.
Receive incidents and requests
Log incidents and requests
Triage incidents and requests
Resolve incidents and requests
Provide Level 1 support
Provide Level 2 support
Diagnose hardware faults
Resolve hardware faults
Manage ticket lifecycle
Document troubleshooting steps
Document resolution notes
Escalate complex issues
Manage IT asset lifecycle
Maintain IT asset records
Verify inventory accuracy
Prepare new-hire equipment
Coordinate asset collection
Manage consumable stock levels
Request replenishment
Maintain AV equipment
Troubleshoot meeting room issues
Coordinate hardware repairs
Coordinate warranty replacements
Coordinate hardware upgrades
How You'll Work.
Team & Collaboration
Level 3 support; Specialist teams; Cross-team coordination
Communication Scope
Verbal communication; Written communication; English fluency
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