Greenpoint Technologies
aerospace
ITHelpDeskAnalyst
“IT Help Desk Analyst at Greenpoint Technologies. Skills: Help desk tickets, Technical assistance, User management. Provides Tier technical support. Receives, logs, prioritizes tickets”
What You'll Achieve.
Keep employees productive; Minimize downtime
Industry & Context.
Problem Solving
Ability to sit for extended periods, Use hands to lift and/or move up to 10 pounds, Occasionally lift and/or move up to 25 pounds, Close/color vision ability to adjust focus, Ability to travel as required, Ability to work overtime as required, US Person for ITAR compliance
What They're Looking For.
Must Have
Ability to travel as required, Ability to work overtime as required, Valid driver license required
What You'll Do.
Provides Tier technical support
Participates in onboarding/offboarding
Assists with software installation
Supports mobile device enrollment
Performs password resets
Guides users through VPN
Troubleshoots communication devices
Delivers remote assistance
Provides on-site support
Documents interactions
Assists with IT compliance
Maintains accurate records
How You'll Work.
Team & Collaboration
Contributes to a positive work environment; Delivering consistent, responsive, high-quality customer experience; Work well cross-functionally as part of a team
Communication Scope
Ability to communicate well; Effectively present information
Applying for this IT Help Desk Analyst role?
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What do employees actually say about Greenpoint Technologies?
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