Greenpoint Technologies
aerospace
ITHelpDeskAnalyst
“IT Help Desk Analyst at Greenpoint Technologies. Skills: IT Help Desk Support, Technical Assistance, Customer Service, Problem Solving. Serve as the first point of contact for all IT-related support requests. Deliver fast, friendly and effective technical assistance”
What You'll Achieve.
Keep employees productive; Minimize downtime; Deliver consistent, responsive, and high-quality customer experience
Industry & Context.
Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations
Ability to travel as required, Ability to work overtime as required, Ability to sit for extended periods of time, Use hands to lift and/or move up to 10 pounds, Occasionally lift and/or move up to 25 pounds, Close/color vision ability to adjust focus, Valid driver license required, US Person status for ITAR compliance
What They're Looking For.
Must Have
Ability to handle multiple tickets simultaneously, Ability to communicate well in person, email, and telephone, Ability to work effectively in a highly organized manner and be detail oriented, Ability to work well independently and cross-functionally as part of an established and growing team, Ability to ensure effective follow-up and follow-through, Highly self-motivated and customer-service focused, Ability to read, analyze, and interpret technical documents, Ability to effectively present information and respond to questions within all levels of an organization, Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus, Valid driver license required, Ability to travel as required, Ability to work overtime as required, US Person status for ITAR compliance
Nice to Have
Knowledge of Intune, Knowledge of Active Directory, Knowledge of Entra ID, Knowledge of VPN, Knowledge of Bomgar
What You'll Do.
Serve as the first point of contact for all IT-related support requests
friendly and effective technical assistance
Provide Tier 1 technical support for hardware
and application issues
and resolve help desk tickets via phone
and in-person requests
Participate in Employee Onboarding/Offboarding Tasks
including account provisioning
workstation and peripheral setups
Assist with installation
and basic configuration of approved software and applications
Support mobile device enrollment
and troubleshooting through MDM tools
Perform password resets
and basic Active Directory / Entra ID user management
Guide users through VPN connections
remote desktop access
and secure file-sharing procedures
Troubleshoot and support communication devices including conference room AV equipment
Deliver remote assistance to off-site locations and remote workers
Provide on-site support to local satellite offices as needed
Document all interactions
troubleshooting steps
and resolutions in the ticketing system for knowledge sharing
Assist with IT compliance
and security maintenance efforts
Maintain accurate records of IT service work and asset management
How You'll Work.
Team & Collaboration
Contribute to a positive work environment through professional, productive communication and effective working relationships; Work well cross-functionally as part of an established and growing team; Contribute to building a positive team spirit; Put success of team above own interests
Communication Scope
Expresses ideas and thoughts effectively in verbal and written form; Exhibits good listening and comprehension; Keeps others informed; Uses appropriate communication methods; Ability to communicate well in person, email, and telephone; Ability to effectively present information and respond to questions within all levels of an organization
Applying for this IT Help Desk Analyst role?
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