ICBD
Technology
ITFieldSupportTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Field Support Technician at ICBD. Skills: IT support, System maintenance, End-user issues. Provide first contact support. Record, track, and document incidents”
Industry & Context.
Troubleshooting
Rotating evenings, Weekends, Drug screenings, Background screenings
What They're Looking For.
Must Have
Bachelor's degree in IT or Computer Science, ITIL Foundation certification, A+ certification, Network+ certification, Microsoft Certified Professional certification, 4+ years in IT support, Mac and iOS experience, Knowledge of basic computer hardware, Experience with desktop and server OS, Extensive application support experience, Working knowledge of diagnostic utilities, Familiarity with ITIL principles
Nice to Have
Flexibility to work rotating evenings and weekends, Willingness to submit to drug and background screenings
What You'll Do.
Provide first contact support
and document incidents
Use remote tools for troubleshooting
Research solutions in knowledgebase
Perform hands-on fixes
Contribute to knowledgebase
Contribute to training
Provide suggestions for improvement
How You'll Work.
Team & Collaboration
Work with a team
Communication Scope
Help sheets; FAQ lists
Process & Methodology
Roadmap execution
Full Job Description
**IT Field Support Technician – ICBD** **Fort Lauderdale, FL HQ/ Lauderdale Lakes - In-Office** **About ICBD** ICBD is a robust single-family office focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond. We own and operate a growing portfolio of high-performance businesses united by a shared commitment to people, operational excellence, and long-term value creation. But we’re not just building businesses—we’re building a legacy of leadership, innovation, and purpose. Joining ICBD means you'll be part of the team behind some of the fastest-growing companies in healthcare, technology, and business services. We are proudly self-funded, committed to sustainable growth, and led by visionary thought leaders—including our CEO and Founder, the 2024 Ernst & Young U.S. Entrepreneur Of The Year® National Overall Award winner. Our most visible success is ABA Centers, a revolutionary leader in autism care and diagnostics, ranked #5 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S. The ICBD portfolio includes these dynamic organizations united by strategic vision, operational expertise, and unwavering commitment to excellence: * **ABA Centers** – The leading provider of autism care in the U.S., with 13 regional brands and 70+ operating areas. * **GateHouse Treatment** – A comprehensive network of substance use disorder programs that address the full spectrum of recovery needs from medical treatment to supportive housing and respite services. * **Marquis MD** – A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology. * **Exact Billing Solutions** – Innovative revenue cycle management and advanced billing support systems for healthcare providers. * **Curative AI** – A next-generation platform using AI to disrupt and transform the healthcare system by providing new solutions for revenue cycle management, schedu
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