Morgan & Morgan, P. A.
ITFieldServicesTechnician
“IT Field Services Technician at Morgan & Morgan, P. A.. Skills: IT Field Services, Office 365, Active Directory. Deliver white-glove support. Provide in-person support”
What You'll Achieve.
Deliver high quality results
Industry & Context.
Problem analysis; Problem-solving
Travel within region, Travel to other locations
What They're Looking For.
Must Have
2+ years IT Service Desk or Field Services role, Office 365 experience, Active Directory Services experience, Basic networking understanding, Basic wiring configurations understanding, Manage and prioritize incidents, Manage and prioritize requests, Manage and prioritize tasks, Problem analysis skills, Problem-solving skills
Nice to Have
Freshservice experience, Salesforce experience, Microsoft Office 365 experience
What You'll Do.
Deliver white-glove support
Provide in-person support
Provide remote support
Configure IT hardware
Organize IT-managed spaces
Secure IT-managed spaces
Maintain IT-managed spaces
Resolve office related issues
Escalate office related issues
Provide on-site support
Assist with deployments
Assist with troubleshooting
Assist with implementations
Provide professional on-site support
Resolve escalated tickets
Support IT related projects
Coordinate local technology solutions
Collaborate with vendors
Resolve vendor issues
Maintain IT hardware stock
Organize IT hardware stock
Order IT hardware stock
Build relationships with leadership
Build relationships with staff
Seek solutions to improve workflow
Ensure cable management
Organize IT storage areas
Inspect IT workspaces
Maintain IT workspaces
Enforce IT equipment storage best practices
Enforce IT equipment labeling best practices
Enforce IT equipment organization best practices
Keep IT closets well-kept
Keep IT storage areas well-kept
Manage IT storage areas
Travel within assigned region
Travel to other firm locations
Act as smart hands on-site
How You'll Work.
Team & Collaboration
Other IT towers; Other IT initiatives
Communication Scope
Written communication; Verbal communication
Applying for this IT Field Services Technician role?
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