Morgan & Morgan, P. A.
legal services
ITFieldServicesTechnician
Neural analysis suggests this role is
optimal for Entry candidates.
“IT Field Services Technician at Morgan & Morgan, P. A.. Skills: IT Field Services, Office 365, Active Directory Services, networking, troubleshooting. delivering white-glove support to employees. providing both in-person and remote support”
Industry & Context.
problem analysis and problem-solving skills
Travel within the assigned region and, when necessary, to other firm locations to provide on-site support
What They're Looking For.
Must Have
2+ years of experience in an IT Service Desk or Field Services role, Experience in Office 365 and Active Directory Services, Basic understanding of networking and wiring configurations, Ability to assist others with complex issues in a professional manner, ability to manage and prioritize incidents, requests, and tasks, problem analysis and problem-solving skills, Excellent written and verbal communication skills, Highly resourceful, well-organized, dependable, efficient, and detail oriented, desire to learn and grow both IT and office support skills to deliver high quality results for our clients and partners, Commitment to maintaining a professional and orderly IT work environment, ensuring IT-managed spaces are neat, secure, and well-maintained
Nice to Have
Freshservice, Salesforce, Microsoft Office 365
What You'll Do.
delivering white-glove support to employees
providing both in-person and remote support
maintaining IT hardware
installing IT hardware
configuring IT hardware
ensuring IT-managed spaces are organized
resolving or escalating office related issues
acting as smart hands on-site for other IT towers and initiatives
assisting with deployments
assisting with troubleshooting
assisting with implementations
responding to and resolving tickets escalated from the Service Delivery teams
proactive support of IT related projects
coordination of all local technology solutions
maintaining stock of IT hardware
ordering stock of IT hardware
ensuring proper cable management
organization of IT-managed spaces
inspecting and maintaining the physical appearance of IT workspaces
implementing best practices for IT equipment storage
implementing best practices for IT equipment labeling
implementing best practices for IT equipment organization
ensuring IT closets and storage areas are well-kept
How You'll Work.
Team & Collaboration
collaborate with vendors to resolve issues; establish and build relationships with local leadership and staff; act as smart hands on-site for other IT towers and initiatives; assisting with deployments, troubleshooting, and implementations
Communication Scope
Excellent written and verbal communication skills
Process & Methodology
manage and prioritize incidents, requests, and tasks
Full Job Description
At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People. Job Title: IT Field Services Technician Location: Las Vegas, NV Job Type: Full-time Job Summary: The IT Field Services Technician will be responsible for delivering white-glove support to employees in their office/region and across the firm’s 6000+ employees nationwide. This role includes providing both in-person and remote support as well as maintaining, installing, and configuring all IT hardware within their assigned region. Additionally, the Technician will ensure that all IT-managed spaces, including conference rooms, printer stations, and IT storage areas, are organized, secure, and well-maintained. As the person responsible for one or more office sites, be aware and familiar with other systems and company groups to resolve or escalate office related issues. This role also requires travel within the assigned region and, when necessary, to other firm locations to provide on-site support. The Technician will act as smart hands on-site for other IT towers and initiatives, assisting with deployments, troubleshooting, and implementations as needed. Responsibilities: Provide friendly, professional on-site support to users in their assigned region(s). Create, monitor, track, schedule, update, and close tickets within SLA. Act as a Tier 3 level agent responding to and resolving tickets escalated from the Service Delivery teams. Proactive support of IT related projects, including coordination of all local technology solutions as the SME and the IT point of contact. Collaborate with vendors to resolve issues as necessary. Maintain, organize, and
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