bet365
Gaming
ITEngineeringManager
Neural analysis suggests this role is
optimal for mid candidates.
“IT Engineering Manager at bet365. Skills: IT Operations, Infrastructure Management, Service Management, Team Leadership. Lead engineering teams. Ensure secure deployment of live services”
What You'll Achieve.
Increase ITIL maturity; Drive measurable improvements in service reliability; Drive measurable improvements in change; Drive measurable improvements in continual improvement
Industry & Context.
Decision-making
What They're Looking For.
Must Have
Extensive experience as IT Engineering Manager, Managing large technical teams, Background in operational service management, Background in delivery and change, Proven track record working with 24/7 business-critical IT Platforms, Experience leading operations across multiple technical disciplines, Familiar operating within ITIL or similar service management frameworks, Excellent people-management capability, Managing managers and senior engineers, Incident, problem and operational governance experience, Experience balancing high-volume BAU responsibilities, Experience with delivery of operational enhancements, Experience with strategic change programmes, Exceptional organisation skills, Ability to confidently lead in an evolving and reactive environment, Decision-making skills to balance risk, speed and stability, Constructively challenging and driving accountability
What You'll Do.
Lead engineering teams
Ensure secure deployment of live services
Ensure stable deployment of live services
Ensure secure management of live services
Ensure stable management of live services
Provide strategic direction
Foster a culture of accountability
Foster a culture of continuous improvement
Develop high-performing engineering teams
Balance demanding day-to-day operational requirements
Deliver operational improvements
Deliver transformation initiatives
Increase ITIL maturity
Embed consistent service management practices
Drive measurable improvements in service reliability
Drive measurable improvements in change
Drive measurable improvements in continual improvement
Build clear role expectations
Build capability frameworks
Create an environment for individuals to grow
Create an environment for individuals to take ownership
Create an environment for individuals to perform at
Ensure health of business-critical platforms
Ensure resilience of business-critical platforms
Ensure performance of business-critical platforms
Ensure health of business-critical services
Ensure resilience of business-critical services
Ensure performance of business-critical services
Maintain day-to-day operational performance
Maintain availability of IT services
Maintain reliability of IT services
Lead major incident response
Drive effective Incident Management processes
Drive effective Problem Management processes
Drive effective Change Management processes
Balance demanding operational workload
Deliver engineering change initiatives safely
Deliver engineering change initiatives in a controlled manner
Deliver improvement initiatives safely
Deliver improvement initiatives in a controlled manner
Collaborate with architecture
Collaborate with security
Collaborate with project functions
Ensure fit-for-purpose solutions
Ensure supportable solutions
Develop engineering talent
Drive continuous operational improvements
Drive continuous delivery improvements
Manage technical risks
Own operational risks
Manage operational risks
Ensure compliance with relevant standards
Build relationships with senior IT stakeholders
Build relationships with senior business stakeholders
Communicate service outcomes effectively
How You'll Work.
Team & Collaboration
Cross-functional teams; Architecture and security; Project functions; Senior IT stakeholders; Senior business stakeholders
Communication Scope
Communicate service outcomes
Process & Methodology
Change programmes
Full Job Description
At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide. As an IT Engineering Manager, you will lead our engineering teams to ensure the secure and stable deployment and management of live services across our enterprise. We are seeking an experienced individual with a deep understanding of IT operations and infrastructure to provide strategic direction, foster a culture of accountability and continuous improvement, and develop high-performing engineering teams. In this role, you will play a pivotal part in balancing demanding day-to-day operational requirements with the delivery of operational improvements and transformation initiatives. You will be accountable for increasing the ITIL maturity of the department, embedding consistent service management practices, and driving measurable improvements in service reliability, change, and continual improvement. A key focus of the role is the development of people, coaching and mentoring engineers and leaders, building clear role expectations and capability frameworks, and creating an environmen
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