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ITEngineeringManager
“IT Engineering Manager at bet365. Skills: IT Operations Management, Service Delivery, Team Leadership. Lead engineering teams. Ensure secure deployment”
What You'll Achieve.
Increase ITIL maturity; Improve service reliability; Improve change management; Improve continual improvement
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Extensive experience as IT Engineering Manager, Managing large technical teams, Background in operational service management, Background in delivery and change, Proven track record with 24/7 business-critical IT Platforms, Experience leading operations across multiple technical disciplines, Familiar operating within ITIL, Excellent people-management capability, Managing managers and senior engineers, Incident, problem and operational governance experience, Experience balancing high-volume BAU responsibilities, Exceptional organisation skills, Decision-making skills
Nice to Have
Experience with On-Prem and Cloud operations
What You'll Do.
Lead engineering teams
Ensure secure deployment
Ensure stable deployment
Provide strategic direction
Foster accountability culture
Foster continuous improvement culture
Develop high-performing teams
Balance operational requirements
Deliver operational improvements
Deliver transformation initiatives
Increase ITIL maturity
Embed service management practices
Drive service reliability improvements
Drive change improvements
Drive continual improvement
Build role expectations
Build capability frameworks
Create growth environment
Ensure platform resilience
Ensure platform performance
Maintain operational performance
Maintain service availability
Maintain service reliability
Lead major incident response
Drive incident management
Drive problem management
Drive change management
Balance operational workload
Deliver engineering change
Deliver improvement initiatives
Collaborate with architecture
Collaborate with security
Collaborate with project functions
Foster engagement culture
Foster ownership culture
Develop engineering talent
Drive operational improvements
Drive delivery improvements
Modernise ways of working
Own operational risks
Build stakeholder relationships
Communicate service outcomes
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior IT stakeholders; Business stakeholders
Communication Scope
Communicate service outcomes
Process & Methodology
Change management
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