bet365

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ITEngineeringManager

£70–105k ~AI est. Stoke-on-Trent, England, United Kingdom FULL TIME
The Brief

“IT Engineering Manager at bet365. Skills: IT Operations Management, Service Delivery, Team Leadership. Lead engineering teams. Ensure secure deployment”

What You'll Achieve.

Increase ITIL maturity; Improve service reliability; Improve change management; Improve continual improvement

Industry & Context.

Online Gambling
Problems you'll solve

Root cause analysis; Troubleshooting

What They're Looking For.

Must Have

Extensive experience as IT Engineering Manager, Managing large technical teams, Background in operational service management, Background in delivery and change, Proven track record with 24/7 business-critical IT Platforms, Experience leading operations across multiple technical disciplines, Familiar operating within ITIL, Excellent people-management capability, Managing managers and senior engineers, Incident, problem and operational governance experience, Experience balancing high-volume BAU responsibilities, Exceptional organisation skills, Decision-making skills

Nice to Have

Experience with On-Prem and Cloud operations

What You'll Do.

Lead engineering teams

Ensure secure deployment

Ensure stable deployment

Provide strategic direction

Foster accountability culture

Foster continuous improvement culture

Develop high-performing teams

Balance operational requirements

Deliver operational improvements

Deliver transformation initiatives

Increase ITIL maturity

Embed service management practices

Drive service reliability improvements

Drive change improvements

Drive continual improvement

Build role expectations

Build capability frameworks

Create growth environment

Ensure platform resilience

Ensure platform performance

Maintain operational performance

Maintain service availability

Maintain service reliability

Lead major incident response

Drive incident management

Drive problem management

Drive change management

Balance operational workload

Deliver engineering change

Deliver improvement initiatives

Collaborate with architecture

Collaborate with security

Collaborate with project functions

Foster engagement culture

Foster ownership culture

Develop engineering talent

Drive operational improvements

Drive delivery improvements

Modernise ways of working

Own operational risks

Build stakeholder relationships

Communicate service outcomes

How You'll Work.

Team & Collaboration

Cross-functional teams; Senior IT stakeholders; Business stakeholders

Communication Scope

Communicate service outcomes

Process & Methodology

Change management

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