ITEngineer

## What you will do End User & Device Management Procure, configure, deploy, and maintain employee laptops, desktops, and peripherals. Manage hardware inventory and asset lifecycle processes. Support onboarding and offboarding activities. Account & Access Administration Provision and decommission user accounts. Manage permissions across productivity platforms and SaaS applications. Maintain role-based access controls and security best practices. Network & Infrastructure Support Manage office network infrastructure, including wireless networks, VPNs, firewalls, and switches. Monitor and troubleshoot connectivity and infrastructure issues. Ensure network reliability and security. IT Support & Operations Serve as the primary point of contact for internal IT support. Troubleshoot hardware, software, and network-related issues. Deliver timely and effective technical assistance to employees. Security & Compliance Implement and maintain endpoint security measures. Manage backup and recovery processes. Support internal security policies and operational best practices. Documentation & Vendor Management Develop and maintain IT documentation, SOPs, and operational procedures. Coordinate with external vendors for procurement, repairs, and support services. Manage software subscriptions and licensing. ## What you will need 2+ years of experience in IT Support, IT Operations, or a similar role. Hands-on experience supporting Windows and macOS environments. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and firewalls. Experience managing user accounts and permissions within Google Workspace or Microsoft 365. Strong troubleshooting and problem-solving skills. Excellent communication skills and a service-oriented mindset. Ability to work independently in a fast-paced environment. ## Nice-to-haves Experience implementing cybersecurity measures, MDM, or endpoint protection tools. Familiarity with SSO and identity authentication integrations (e.g., Goo