ITEngineer(JapaneseSpeaker)

**Job Description:** Job Description **IT Engineer (Japanese Speaker)** Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) to our **Japanese clients** throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts. Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements. Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business. _**Responsibilities:**_ * Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity. * Integrates technical knowledge and business understanding to create superior solutions for the company and for customers. * Resolve most technical incidents independently within your technical area. * Work with team members to resolve more complex or cross-technology incidents. * Identify potential escalations and alert management proactively. * Begin to proactively and reactively provide solutions to prevent pr